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Carrington Mortgage Services Sr. Product Manager in At Home, California

Overview

FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. Consider Carrington today!

Responsibilities

The Senior Product Manager will take a leadership role in defining the next generation of world class products to support our strategic vision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assist in feature definition, development, deployment, and management of new and existing products on the mortgage servicing platform to include roadmap building and assisting the business with strategy as a whole.

  • Perform market research, collect and analyze user feedback. Present actionable insights to the team.

  • Clearly define product objectives based on customer-centric user stories.

  • Develop concepts, prototypes, and preliminary requirements. Facilitate business and technical design reviews.

  • Coordinate communications with Solutions Team, QA, development , and other teams.

  • Present improvements to current products based on consumer activity and data collected through the platform.

  • Assess the requirements of the organization by building relationships with customers and business users.

  • Liaising with clients, IT, Finance, Human Resources, Executive Management to ensure project objectives, scope and timing are achieved. Ability to establish rapport, credibility, and influence to drive results outside of our team

  • Coordinate with operations, training, legal and business units to ensure alignment on with corporate strategy and industry best practices.

  • Assist in identifying new vendors to support our strategic roadmap. Evaluate vendors and provide recommendations to the leadership team.

  • Define problems and develop innovative solutions to optimize business process and user experience.

Qualifications

EDUCATION, EXPERIENCE AND/OR LICENSES:

  • 5+ years experience as a Product Manager; mortgage servicing industry experience preferred.

  • Advanced skills in Microsoft Suite.

  • Metrics driven, develop innovative solutions which can be measured to achieve performance targets.

  • Strong understanding of the software development lifecycle and agile methodologies.

  • Skilled in the Atlassian suite including Jira for task management and bug tracking.

  • Ability to provide leadership, critical thinking, and excellent verbal and written communication skills.

  • Ability to interact with Senior Management and contribute to the definition of the digital strategy.

  • Ability to operate in a fast-paced and dynamic environment under tight timelines.

  • Ability to organize and prioritize work schedules of others on long-term basis.

  • Bachelor’s Degree preferred.

We are an equal opportunity employer.

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Carrington is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

Job LocationsUS-CA-At Home

Job ID2020-10619

Position CategoryInformation Technology

CompanyCarrington Mortgage Services, LLC

Position TypeContractor/Consultant

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