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Garmin IT Technical Support Specialist 2 (Brea, CA) in Brea, California

We are seeking a Technical Support Specialist 2 at our office in Brea, CA. In this role, you'll provide first and second level support to end users and respond to their needs and/or alerts through moderately complex troubleshooting, resolution, or escalation steps. Other essential functions include:\n\n\n\tInstall and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)\n\tAssist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction\n\tMaintain printing systems and assist with network printer system maintenance\n\tResearch, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures\n\tAcquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers\n\tMonitor conference room performance and maintenance schedule\n\tAssists associates in IT Specialist 3 role on projects, initiatives, and complex support issues as assigned\n\tManages and implements initiatives or change controls\n\tMakes recommendations for component level improvements\n\tIdentifies interdependencies in system and application components\n\tCreates work instructions and knowledge articles\n\tProvides reliable solutions to a variety of problems using sound problem solving techniques including performing root cause analysis and identification of corrective action for given problems\n\tCommunicates in written and verbal form effectively in a large team or departmental setting\n\tDemonstrates proficient use and knowledge of standards and procedures\n\tApplies Garmin's Mission Statement and Quality Policy and exhibits enthusiasm for and a desire to see Garmin succeed\n\tResponsible for working after hours in an "on call" capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams\n\tDomestic travel to various Garmin sites to provide support as well as non-standard work days and hours will occur\n\n\n \n\n \n\n \n\n Qualified candidates possess a High School diploma or GED, and coursework towards completion of a degree or a minimum of 4 years IT or technical experience. Other requirements include:\n\n\n\tHighly proficient with Mac OSX computer platforms, Windows and some experience with Ubuntu Linux\n\tOutstanding academics with the demonstrated ability to apply learned knowledge\n\tDemonstrates moderate familiarity with troubleshooting and research tools\n\tDemonstrates moderate familiarity with asset, service, monitoring, and documentation tools\n\n\nCandidates with Macintosh experience including mid to expert level support of Mac computers, iPhone and iPad, understanding and familiarity with Mac management tools: JAMF, Casper Suite, Apple Remote Desktop, superior academics and/or previous experience working in a team environment are preferred.\n\nGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.\n\n