
Job Information
Expeditors Air Import Agent in Brisbane, California
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Scope of Position:
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.
Major Duties and Responsibilities:
Ensure accurate and timely data entry into our operating system
Ensure timely delivery and billing of freight to customers for Import shipments
Interact with our customers in arranging their international shipments, meeting customer service standards thus maintaining a strong relationship with them
Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
Understand department process flow and constantly look for areas to improve efficiency
Accurate and timely billing
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air documentation process
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
IATA certification (preferred)
Reporting Structure:
- Air Import Lead Agent, Air Import Supervisor, Air Import Manager
Peer Positions:
- Ocean Import Agent, Transcon Agent
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.