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Expeditors Air Import Agent in Brisbane, California

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

Scope of Position:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.

Major Duties and Responsibilities:

  • Ensure accurate and timely data entry into our operating system

  • Ensure timely delivery and billing of freight to customers for Import shipments

  • Interact with our customers in arranging their international shipments, meeting customer service standards thus maintaining a strong relationship with them

  • Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements

  • Understand department process flow and constantly look for areas to improve efficiency

  • Accurate and timely billing

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

  • Understanding of air documentation process

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

  • Pro-active, strong organizational skills

  • Good computer skills (Excel, Word, PowerPoint)

  • IATA certification (preferred)

Reporting Structure:

  • Air Import Lead Agent, Air Import Supervisor, Air Import Manager

Peer Positions:

  • Ocean Import Agent, Transcon Agent

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance

  • 401(k) Retirement Savings Plan (US only)

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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