Aerotek Customer Service Representative in Chino, California
• Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. • Assist scheduling customers with appointments for Airbag recalls and provide dealership information. • Capture concerns of the customer and properly document calls to create a case. • Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. • Work fluidly with team for clear feedback and growth opportunities. • Will use multiple screens, soft wares, and processes to assist customer.
customer service, Inbound, Navigation
Top Skills Details:
customer service, escalations, computer navigation.
Additional Skills & Qualifications:
Education: College Degree preferred but equivalent work experience is sufficient Good decision making skills - must be able to work independently with little supervision. Automotive or dealer experience is HUGE PLUS. Preferred but not required. Mus
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.