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Security Industry Specialists, Inc. Application Support Specialist in Cupertino, California

About this position:

  • Job Title: Application Support Specialist

  • Division: Operations

  • Location (City/State): Cupertino, CA

  • Employment Type: Full Time

About us:

Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.

General Statement of Job:

Application and Drafting Support Specialist provides assistance and resolution to access issues that include, but are not limited to: responding to inquiries, assisting users in obtaining badge access, submitting requests, and comprehensive troubleshooting. Additional responsibilities include escalating priority system/software issues to the proper technical team, tracking device and access level changes, and the construction and maintenance of security maps and its resources.

Essential Job Functions:

  • Provide both general and technical support via telephone/email to employees and contractors

  • Able to effectively tailor communication and style to different audiences, both written and verbal

  • Demonstrate strong troubleshooting and problem-solving skills, emphasis on troubleshooting issues with badges, access levels, and access control hardware, or proven technical ability

  • Escalate and follow up on system issues with Application Engineers

  • Ensure accuracy with security data across multiple systems

  • Draft security drawings from project data, installation notes, and redline drawings

  • Computer drafting of detailed floor plans abroad

  • Regular maintenance of security drawings using project documents from various Global Security teams

  • Perform regular audits of system software to ensure accuracy

  • Able to work independently and within a team on daily tasks and projects

  • Perform other related duties as required

Minimum Qualifications:

  • High school diploma or equivalent

  • Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted

  • Passion for customer service and ownership of the customer experience

  • Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills and attention to detail is a must

  • Effective oral and written communication is a must

  • Able to work in a fast-paced help desk environment

  • Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges

  • Experience in troubleshooting badge and access management issues, and mapping. Knowledge of security device programing and functionality is a PLUS

  • Preferred experience in VidSys, Lenel, Exacq, Milestone, Excel, Filemaker, Intaglio, or equivalent technical skill

  • Knowledge of Mac computers preferred

  • Must be flexible on schedule, including availability for weekends and holidays

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

What we can offer:

  • $29/hr

  • Health, Dental, Vision, and 401k

  • Paid Time Off including Sick/Safe Time

  • A dynamic and challenging work environment with opportunity for growth

Additional Information:

  • SIS is an equal opportunity employer

  • Private Patrol Operator #PPO 13936

  • Private Investigator #PI 28063

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