Oracle Service Delivery Management Consultant 5- Support in Cupertino, California
To develop and manage the Oracle Support relationship with a designated large account(s), throughout the engagement and to maximize the customers use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.
Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement, as defined by Oracle Service Support (OSS). Develop and maintain solid relationships with senior management across lines of business and third parties. Plan and deploy Support activities and to effect delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Acknowledged authority within the Corporation. Provides leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology.
This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Title: Service Delivery Management Consultant 5- Support
Requisition ID: 210009MA
Other Locations: United States