TEKsystems Desktop Support in Eureka, California
The Customer Care Technician I fills a key role for providing Tier 1 support (via phone, web, chat, and email) on our client's IT Service Desk. Working flexible work schedules-including weekends when required-the Tech I is responsible for troubleshooting, tracking, and escalating issues as needed in a 24x7x365, technical Service Desk environment. Some tickets *MAY REQUIRE CALL-BACK. Manages and triages multiple incoming priorities effectively by understanding the customer needs and providing a positive experience for the customer utilizing excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Essential Values-Based, Leadership and Management Competencies: Demonstrates competencies in line with the four core values that are the foundation of all activities performed by management employees in order to achieve the Mission of our client (see attached behavioral definitions of competencies):
Dignity: Demonstrates competence in communication, interpersonal relations, and leading courageously.
Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business/job-specific knowledge.
Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.
Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action.
Essential Functions: Demonstrates the 5 - 10 duties/responsibilities that must be performed by this position.
Maintains a high degree of Customer Service for all support queries and adheres to all service management procedures
Acts as a point of escalation and single point of contact
Windows 7 experience would be desired but not required.
Windows, Microsoft, Active Directory, Imaging
Top Skills Details:
1+ years desktop support experience
Experience troubleshooting issues related to common break/fix work: i.e. monitor not turning on, mouse not working, computer screen cracked, computer running slow in a Windows environment.
Excellent customer service
Additional Skills & Qualifications:
Customer service skills are required. This role will interact with internal staff like doctors and nurses and requires a professional demeanor, calm under pressure, and excellent phone and in-person rapport.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.