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Job Information

CVS Health Health Concierge - Work from Home in Fresno, California

Job Description

This is a permanent work from home role for candidates in the PST and MST time zones.• Provides targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. • Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. • Engages, consults and educates members by delivering individualized programs based upon the member’s unique needs and preferences. • Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.

Required Qualifications

• Customer service experience • Ability to multitask and work in a fast paced environment • Strong communication skills • Strong computer skills with ability to use multiple systems at once

Preferred Qualifications

Please see above.

Education

High school diploma

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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