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Olam Americas Inc. IT Support Technician in Fresno, California

Job Descriptionless thanp>We are a leading food and agri-business, supplying food ingredients, feed and fiber to over 19,800 customers who range from multi-national, world famous brands to small family run businesses.less than/p>less thanp>Each customer depends on us to provide goods and services that are safe, on-time and consistently in line with the required specification. They also rely on us to help them innovate and create new opportunities.less than/p>less thanp>Established in 1989, and now listed on the Singapore Exchange, our team of 74,500 full-time, seasonal, and contract employees have built leadership positions in many of our businesses such as Cocoa, Coffee, Cotton, Edible Nuts and Spices.less than/p>less thanp>As well as growing crops in our own orchards and estates, and sourcing from around 4.8 million farmers globally, we operate over 160 processing facilities, and through our 14 innovation centers. We develop ingredients and find solutions for our customers. Our value chain spans over 60 countries. We also provide support services including risk management solutions and agri-logistics.less than/p>less thanp>less thanstrong>Position Summary:less than/strong>less than/p>less thanp>This full-time position is part of a support team which is responsible for providing remote and on-site support for offices, manufacturing plants, and warehouses across the United States.less than/p>less thanp>less thanstrong>Position Responsibilitiesless than/strong>:less than/p>less thanul>less thanli>Assist on-site or remotely with technical support of computers, applications and related technology.less than/li>less thanli>Work proactively to verify that systems are working properly and follows-up as necessary after service calls or service requests.less than/li>less thanli>Work with team members and other members of the infrastructure and applications team to prioritize workload.less than/li>less thanli>Install, maintain and update software on company computers, including Microsoft Windows components, Microsoft Office components (including Outlook) and related products and other software purchased for specific purposes.less than/li>less thanli>Assist the Network Administrators and/or network engineers in administrating LAN, WAN, and WLAN networks and perform routine network maintenance.less than/li>less thanli>Aid the Network Administrators or network engineers in maintaining detailed records of equipment and software. Aid in the documentation process.less than/li>less thanli>Install, maintain and replace hardware components on company computers, including cleaning interior and exterior areas and peripherals.less than/li>less thanli>Prepare and re-allocate used hardware as directed; move computer equipment from one site to another. Maintain inventory of IT Assets.less than/li>less thanli>Assist in ensuring compliance with established company standards and policy regarding the use of Technical Resources.less than/li>less thanli>Assist in the Active Directory administration including adding and removing users, groups, printers and managing user permissions.less than/li>less thanli>Perform other duties as assigned.less than/li>less than/ul>less thanp>less thanstrong>Position Requirements:less than/strong>less than/p>less thanul>less thanli>Bachelor's degree in a computer related field and two years of experience in an IT support or IT Network Administrator role are required. In Lieu of a Bachelor's Degree, a high school diploma and four (4) years of experience in an IT support or IT Network Administrator role would be accepted.less than/li>less thanli>Technical Certifications, such as CompTIA A+ Certification, Microsoft Certified Professional (MCP), or ITIL Foundation is preferred.less than/li>less thanli>Strong understanding of networking concepts including IP addressing, switching, routing, and basic firewall concepts is required.less than/li>less thanli>Experience supporting Microsoft Windows OS, MS Office O365, Desktops, laptops