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Randstad COVID-19 Case Investigator in Irvine, California

COVID-19 Case Investigator

job details:

  • location:Irvine, CA

  • salary:$25 - $27 per hour

  • date posted:Wednesday, January 13, 2021

  • experience:Experienced

  • job type:Temporary

  • industry:Business consulting service

  • reference:AB_3547868

  • questions:bill.artiga@randstadusa.com310-443-9580

job description

COVID-19 Case Investigator

The scale and complexity of the COVID-19 outbreak has underscored the need for prompt and effective implementation of evidence-based containment measures. Contact tracing is one of the interventions that has been used to effectively control recent pandemics (Ebola, SARS), and has shown to be effective against COVID-19 mitigation in South Korea, New Zealand and elsewhere. The successful Case Investigator will perform case investigations and supervise regionally-focused Contact Tracers who will work remotely to conduct a virtual “needs check,” and connect at-risk COVID-19 positive patients and people in quarantine to community resources. This is a 6 month + temporary, remote assignment exclusive to Orange County residents.


  • Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease

  • Triage and coordinate next steps for isolation for cases and quarantine for individuals the person has been in contact with.

  • Communicate with cases in a professional and empathetic manner

  • Collect and record information on symptoms into the CRM

  • Coordinate tracking efforts with local health authority and refer high-level cases to local resources.

  • Oversee quality control of data collection and data reporting.

  • Supervise a team of contact tracers.

  • Make informed, educated decision on case management based on interview guidelines.

  • Case Investigators will be required to use their own telephone, computer and electronic equipment

  • Maintain daily contact with the Case Navigator.

  • ASTHOS training completed by time of hire.

The essential functions of this role include:

  • working weekends


  • Healthcare


  • Empathy

  • BSN, RN, LPN, or LVN

  • Interpersonal Skills


  • Bachelors (required)


  • Years of experience: 1 year

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.