Masimo Corporation [OPERATIONS] Technical Support Representative in Irvine, California
[OPERATIONS] Technical Support Representative
Position LocationIrvine, California
Job Code Posting4845
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Masimo (NASDAQ: MASI) headquartered in Irvine, California, is a fast-growing and award-winning international medical technology and device company with operations spanning the globe. We develop innovative, noninvasive monitoring technologies that save, extend and improve the lives of people of all ages, in all walks of life. These revolutionary technologies are helping to solve "unsolvable" problems that have plagued the healthcare industry, while taking the pain and discomfort out of blood monitoring. For more than 25 years, innovation has been and will continue to be our passion.
To learn more about us, please visit: www.masimo.com
The Technical Support Representative is responsible for the call in-take step of Masimo’s Customer feedback process. Additional duties include customer follow-up for repair & replacement requests, confirmation of repair approval fees and logistics activities. Customers supported include internal customers (Sales team members and Clinical Specialists) and external customers (biomedical personnel, and other patient care personnel).
Duties & Responsibilities
Promptly document all customer complaints, service requests and other customer feedback per the Masimo Quality SystemFollow-up on out-warranty devices repair fee.Follow-up on repair/replacement of defective material.Perform logistics activities (receiving/packing/shipping) as needed.
Manage and solve shipment escalation.Support in coordinating finished goods shipping activities with external logistics providers.
Perform all other duties as assigned or required.
- Minimum 1 year related experience in a call center/customer support and/or medical industry.Must be a self-starter, a "hands-on" individual who enjoys challenge and dedicated to getting the job done with minimal support and direction. Strong results orientation, positive "can do" attitude, and a sense of urgency to get things done.Must have flexibility in reacting to new situations and adaptability for working in a new environment.Team player and able to ‘change gears’ to accomplish goals.Must be PC literate, able to use various MS Office applications. Must be able to communicate (reading, writing & speaking) in English and the dominate local language of the assigned regionFluent in local language and English is required. Other languages a plus.
- Experience with general use of Customer Relationship Management applications (Salesforce.com) Experience with general use of ERP systems.
Administrative degree or technical experience.
Physical requirements/Work Environment
This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Some travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
Masimo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
NO AGENCIES PLEASE Thank you!
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