Salesforce.com, Inc Workplace Services Sr. Coordinator in Irvine, California
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Finance and Operations
Irvine Workplace Services Sr. Coordinator
Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate–and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and the #1 Fortune’s 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success. Ready to find your #dreamjob?
The Irvine Workplace Services Sr. Coordinator is the face of Salesforce, helping to deliver exceptional guest experiences that brings the Salesforce brand to life. This role consists of multi-faceted duties with a high emphasis on customer service & workplace best practices to creatively support Salesforce’s efforts to extend its unique company culture and employee experience. The ideal candidate has a passion for creating best-in-class experiences and is interested in helping Salesforce blaze new trails within our business sector. This role will report to the Workplace Services Supervisor.
Assist daily with the front desk operations, including greeting of clients, conference room management, and providing concierge level of service to employees and guests
Communicate with local business unit leaders regarding events policy and procedures
Serve as an information hub for our staff on a daily basis
Quickly respond to employee needs in person, via phone, email, or our internal social network
Manage and maintain the new hire onboarding process
Coordinate the setup of conference rooms for employees, guests, and other onsite events
Hand cases through our internal work order system
Oversee the management of incoming and outgoing mail packages and courier bookings
Work on volunteering opportunities for within the WPS group as well as assisting with office wide events
Assist or manage special projects as needed
Maintain and update team documents and playbooks
Pre, onsite and post event logistical management
Determine event goals, create and track measurements and metrics including event surveys
Build service level agreements around room maintenance, cleaning, etc.
Research and report creative event options, off-site venues, and entertainment based on program format and budget
Escalate Health & Safety and Facilities maintenance tickets and issues with the site Facility Lead and/or building management in a timely and efficient manner
To be successful in this role, you should:
Have two or more years of customer service or hospitality experience
Have excellent interpersonal communication skills
Be a self-starter; handle self with minimal supervision and be pro-active
Have the ability to plan and organize work in the required areas
Have a great can-do attitude and willingness to complete the job
Have excellent problem-solving skills with ability to creatively negotiate demands
Have the ability to work a flexible schedule and be available after hours as needed
Have strong time management skills and be able to anticipate needs in each situation and take appropriate action quickly
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This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
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