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Optum Director, Group Operations in Los Angeles, California

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

What You’ll Do (aka Description):

It is time to take your career to the next level. The Director, Group Operations is accountable for overseeing the management of multiple health centers (Sites) in a designated community (Pod). Full accountability for non-clinician teammates within assigned Pod, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions and termination. Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Pod in conjunction with Pod Physician Lead and other clinician or non-clinician teammates. Provide effective leadership to managers, supervisors and teammates in overseeing the delivery of quality, cost-effective patient care.

What Work Will Look Like:

  • Strategic, financial and operations management (P&L responsibility above 50M);

  • Strategic growth and patient retention;

  • Patient care coordination, patient satisfaction and clinical outcomes;

  • Teammate management & development (over 140 teammates); and

  • Risk management, audit and compliance

What's required?

  • Bachelor's degree from a four-year college and/or a professional certification requiring formal education beyond a two year college.

  • Over 7 years and up to and including 10 years of relevant work experience and including 5 years of management experience.

  • Working knowledge of Microsoft applications (Word, Excel, PowerPoint).

  • Develops and executes market growth strategies for accountable sites within the pod.

  • Assists the Senior Director, Group Operations in the development, coordination and implementation of the regional budget, business plans and operational activities including clinician/ops review to drive clinical and financial performance.

  • Works closely with the Regional Accountable Team (RAT) to monitor and report metrics such as resource utilization, patient satisfaction, HCC, PFP and STAR and enacts plans to improve efficiencies and reduce expenses.

  • Works closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timely.

  • Collaborates with the physician leadership of the Group Model to garner support for operational initiatives and obtains feedback on what initiatives will be most successful and works closely to implement and monitor programs.

  • You will be asked to perform this role in an office setting or other company location.

  • Employees are required to screen for symptoms using a UnitedHealth Group-approved symptom screener prior to entering the work site each day, in or Employees must comply with any state and local masking orders. In addition, when in a UnithedHealth Group building, Employees are expected to wear a mask in areas where physical distancing cannot be attained.

It'd be even better if (#Preferred):

  • Master’s degree in Health Care Administration, Business Administration or Nursing preferred

  • Experience in managed care organizations preferred

  • Medical group or IPA operations management experience preferred

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work. (SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.