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Floor and Decor Divisional HR Manager-West Coast in Los Angeles, California

Divisional HR Manager-West Coast

  • Los Angeles, California, 90057

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The Divisional Human Resources Manager (DHRM)is based in the Store Support Center in Atlanta, GA. and reports to the Vice President, Human Resources – Stores and partners closely with the Divisional Human Resources Director (DHRD) and store leadership teams to help create a work environment that attracts and retains motivated talent that treat our customers with CARE and contribute to growing our topline sales. The DHRM is responsible for performing a broad range of general human resources duties that support store operations within an assigned division to include staffing analysis, overseeing and assisting with recruiting and retention efforts, assessing and developing talent, new store openings, associate engagement, associate relations, compensation, benefits, performance management, talent management, coaching, facilitation, training, leadership development, compliance, policies and procedures.


The DHRM must be an effective and results driven leader with excellent interpersonal, team building and communication skills along with strong problem-solving and decision-making ability. The DHRM must be able to excel in a fast-paced environment and successfully manage competing priorities daily. The DHRM must have exceptional interpersonal and relationship building skills and must be able to consult with and advise multi-level store operations leaders regarding various human resources related matters, while maintaining confidentiality. The DHRM must also be capable of building and maintaining positive and productive work relationships with associates at all levels.


  • BA/BS degree in Human Resources, Business or related field or equivalent experience.

  • 5 years of HR experience required; 1-2 years of experience in multi-unit/field HR management.

  • Retail industry a plus.

  • Current Professional in Human Resources (PHR) and/or SHRM Certification preferred.

  • Must possess excellent customer service skills and work well under pressure.

  • Ability to multi-task, meet deadlines and work in a fast-paced environment.

  • Ability to work independently, within a team across all levels and diverse cultures along with the ability to lead team projects.

  • Generalist experience preferred in recruiting, associate engagement, associate relations, performance management, talent management, training and development, compensation, payroll and benefits administration, HR policies and procedures.

  • Working knowledge of effective HR practices and legal/regulatory framework in a customer service industry/environment. Ability to build strong partnership and consult with legal team.

  • Working knowledge of employment law including FMLA, EEO, ADA, FLSA, etc. required.

  • Working knowledge of leave process to include FMLA, workers compensation, military, bereavement, jury duty, etc.

  • Influencing, coaching, advising, customer service and communication skills.

  • Time management, prioritization, delegation, attention to detail and organizational skills.

  • Strong computer skills including Microsoft Office Suite. Familiarity with HRIS; Workday a plus.

  • Bilingual in Spanish a plus.

Essential Job Functions:

  • Provides outstanding leadership support, associate service and general HR support to multiple stores within a division. Advises store leadership and associates regarding HR matters.

  • Leads, manages and promptly completes human resource responsibilities across multiple stores.

  • Demonstrates accountability for human resources performance of stores in a division.

  • Supports talent acquisition initiatives including sourcing, recruiting, interviewing and selection.

  • Monitors annual associate engagement survey and develops strategic action plans in partnership with Divisional HR Director and field leaders.

  • Provides general support of background check process, new hire/onboarding process to help ensure stores are properly staffed.

  • Works with regional and divisional teams to support performance management, talent review, succession planning along with supporting and monitoring required learning and development efforts.

  • Works in a collaborative manner with all HR specialist groups to ensure execution and develops subject matter expertise.

  • Investigates associate complaints and concerns in a timely manner and keeps case tracking system up to date.

  • Conducts town hall feedback sessions as needed.

  • Monitors and assists in with activities related to safety and risk management.

  • Ensures company policies, accident procedures and loss prevention procedures are followed.

  • Ensures compliance with all applicable laws and regulations at the federal, state and local level.

  • Informs Vice President, Human Resources and Divisional Human Resource Director on matters that can adversely impact the HR compliance of the region, division and company.

  • Assists in supporting business plans focused on customer satisfaction, associate engagement, sales growth and profitability.


  • Vice President, Human Resources – Stores

  • Divisional HR Director (DHRD)

  • Divisional and Regional Leaders

  • Recruiting Team

  • Director, Associate Relations

  • Director, Talent Management

  • Total Rewards Team

Working Conditions (travel & environment)

  • Occasional auto and air travel with overnight stays.

  • The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements:

Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The associate is often required to use their hands and fingers, to handle or feel. The associate is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the associate and is subject to change by the employer at its sole discretion.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.