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Facebook Global Operations Intern, MBA in Los Angeles, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Global Operations exists to give people the power to build community on our platforms, by making sure they have the best and most secure experiences possible. People on our three Global Operations teams help Facebook understand our global communities’ expectations and shape products and tools to meet their needs. These three teams are:Trust & Safety Operations: Teams in Trust & Safety Operations help keep people safe on our platforms and around the world through predictable and consistent enforcement experiences. We make sure the processes we build benefit everyone who uses our platforms.Scaled Operations: Our Scaled Operations teams provide the human expertise needed for the safety and integrity of our community and business. We are responsible for effectiveness, efficiency, and well-being of our global workforce.Functional Operations: Our Functional Operations teams help all teams within Operations work as efficiently and effectively as possible. We build and customize tools, help teams anticipate and respond to risks, and drive standards in instrumentation and management.We are looking for driven Interns to work within one of our three teams to take their passion for understanding our users’ experience, and translate it into actionable results to improve our products. From your desire to create consistent experiences on our platforms, you’ll help ensure our users are supported at scale. Those who join our teams are very passionate about solving issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners both internally and externally to ensure the best possible experience on our platforms. If you like helping people, Global Operations is for you.We are seeking resilient self-starters who are eager to learn, strive to help others, and want to be the voice of the user. We value people who can strategically drive the team using macro-level insights, think through risks, all while still caring for micro-level cases affecting people around the globe. Successful candidates for this role have strong critical thinking, leadership, and problem-solving skills, can navigate ambiguity and are always looking for strategic opportunities to improve how systems and processes work.The ideal candidate will have demonstrated the ability to navigate situations of cross-functional partnerships on mission critical operational issues spanning policy, product, user operations, engineering, and other interdependent teams.

Required Skills:

  1. Cultivate relationships and collaborate with cross-functional partners to shape, support, and execute product or project goals

  2. Identify and share insights and learnings to develop scalable solutions

  3. Use problem solving skills to resolve large and complex business problems

  4. Support new ideas through experimentation, ad hoc analytics, and framework development

  5. Apply solid judgement regarding support needs across multiple competing priorities

Minimum Qualifications:

  1. Currently has, or is in the process of obtaining, an MBA degree

  2. 2+ years project management or program management experience

  3. Experience prioritizing among conflicting demands

  4. Experience working independently and taking initiative

  5. Experience analyzing and solving problems

  6. Experience working both independently and in team environments

  7. Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment

Preferred Qualifications:

  1. Knowledge of statistical analysis and data tools

  2. Experience with Excel

  3. SQL/data experience

  4. 3+ years of work experience in business strategy or consulting

  5. 3+ years experience in a project management, management consulting, or similar strategic role

  6. 3+ years of work experience in role involving strategic/analytical initiatives (project management, operations, consulting experience, data analysis or technical systems)

  7. Experience in a rapidly changing tech or startup environment

  8. Intent to return to degree-program after the completion of the internship/co-op

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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