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Job Information

UCLA Health Patient Navigator in Los Angeles, California

Responsibilities

  • Manage heavy telephone volume, and triage callers with medical concerns to appropriate health care professionals.

  • Answer all non-medical questions; act as a resource person to callers from within and without UCLA.

  • Anticipate and prioritize the needs of patients and their families, and provide a clearly defined plan of action with estimated timeline for response to their needs.

  • Coordinate appointments for patients living outside of the local area in a manner that demonstrates respect for the patient's time.

  • Schedule and coordinate initial patient appointments; assemble all relevant outside clinical data (patient health history, notes, laboratory values, pathology slides, imaging); obtain insurance approval for consultation and necessary initial studies/procedures, such as laboratory testing, imaging, and diagnostic procedures including endoscopy and biopsy.

  • Schedule and coordinate additional appointments (both within unit and with other specialists) and studies/procedures after initial consultation deemed necessary for further evaluation before patient leaves clinic.

  • Obtain necessary insurance approvals for these.

  • Work closely with surgery schedulers to ensure that the period leading up to surgery is characterized by methodical and appropriately paced care coordination that builds the patient's confidence in the care delivery system.

  • Compile, and dispatch written communications to referring physicians and patients in a timely manner, generally within 24 hours of patient contact.

  • Schedule post-operative appointments and, when necessary, return visits outside of the global period

  • Schedule telehealth visits using Zoom

  • Responsible for ordering office supplies and business cards

  • Prepare daily cash reconciliation report for approval upon the absence of the clinic manager

  • Input all orders in EMPAC

  • Schedule and coordinate all ambulatory testing for patients seen in the two satellite clinics

  • Manages the appointment inquires on the website

  • Designated as the super user for the center

Qualifications

Bachelor's degree required

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.

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