HealthFitness Fitness Program Manager in Milpitas, California
Fitness Program Manager
HealthFitness has an exciting new opportunity for a full-time (40 hrs/wk) Fitness Program Manager at our client site located in Milpitas, CA. In this role, you will manage and direct all operational aspects of a midsized, single client on-site fitness program ensuring the highest level of participation, results achievement and customer satisfaction in the delivery of onsite and virtual (hybrid) programs and services. You will be responsible for contract compliance; support of and adherence to the strategic business plan; staff supervision, training and development; design and facilitation of a variety of health and fitness programs; and various administrative duties including preparing outcomes focused management reports. You will also implement and instruct individual and group fitness programs, provide floor supervision, fitness testing, exercise prescriptions, and orientations. You will be directly responsible for representing physical well-being within any integrated partnerships.
Duties & Responsibilities:
Carries out supervisory responsibilities for both on-site and virtual staff in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing and planning the succession of associates. Plans, assigns and directs work assignments to ensure staff remain challenged and productivity is maximized; provides training and development opportunities to promote and encourage career growth.
Ensures all staff is properly trained and hold appropriate certifications necessary for safe and effective program delivery; provides continuous feedback and coaching to all program staff to ensure quality of all programs and services being delivered both onsite and virtually. Evaluating team performance by observing onsite instruction, attending live virtual sessions and watching recorded sessions. Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted.
Leads regular individual and group staff meetings onsite and virtually to ensure associates are informed about HealthFitness, client and program events, initiatives and status.
Submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies.
Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
Adhere to the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes and marketing strategy to meet client objectives and includes strategies for virtual programming.
Manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
Supports the development, implementation, and delivery of all outcomes focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions for both onsite and virtual fitness offerings.
Tracks participant and program data for measurement of individual and program goal achievement, outcomes and results; creates outcomes focused management reports based on the identified business plan goals and objectives for both onsite and virtual.
Identify expansion opportunities and revenue targets, creates plans to generate revenue and meet financial goals.
Directs the implementation of fitness center based programs, health education activities, motivational programs and special events.
General oversight and management of Fitness Center(s) operations.
Creates a supportive and engaging culture that drives member participation; delivers personalized services and other programs to participants as applicable.
Manages all fitness center program activities in accordance with HealthFitness operational, quality, safety and service standards.
Develop and deliver outcomes focused programs and interventions including data collection and evaluation process; delivers personalized services and other programs to participants as applicable.
Coordinates marketing and communications to maximize program engagement for both onsite and virtual programming, bringing in HealthFitness Corporate support as appropriate. Ensure that both client and HealthFitness standards and requirements are used/met on all marketing materials and communications. Create professional standards for all marketing materials to ensure highest quality and professionalism for both onsite and virtual audiences.
Maintains accurate records and ensures confidentiality of data collected during health assessment and health promotion/membership activities in accordance with HealthFitness requirements, including if applicable file transfer, processes, collaborating with related suppliers and/or storage.
Ensures compliance is in place for all virtual programs by making sure all waivers and forms are completed.
Other duties as needed/assigned.
Education, Experience and Certifications:
Bachelor’s degree in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, certifications and experience.
2+ years’ related industry experience.
Current CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute.
Ability to lead, manage and operate a fitness center.
Strong interpersonal and customer service skills including the ability to motivate others.
Ability to effectively organize and prioritize work demands.
Computer proficiency in MS Office including at minimum Word, Excel and Outlook.
Proficiency in fitness assessment and exercise prescription.
Strong technical skills with proven ability to use and teach on different virtual platforms, technical savvy to think fast and troubleshoot issues.
Proven ability to build rapport and establish relationships remotely and in person.
Strong live/virtual presentation skills and professionalism.
Strong presentation skills and professionalism.
Excellent communication skills.
Industry recognized Group Exercise certification from ACE, AFAA, ACSM or NETA (may be required to obtain within 1 year of hire).
Ability to teach a variety of group exercise class formats.
Personal Training certification from ACE, ACSM, AFAA, NSCA or NASM (may be required to obtain within 1 year of hire).
Previous supervisory experience.
Previous experience leading virtual fitness programs.
Experience holding team accountable and managing performance remotely.
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran
Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.
Milpitas, California, United States
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