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Comcast Retail Sales Professional - Modesto, CA in Modesto, California

Business Unit:

Position Summary:

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Product & service offerings include:

XFINITY TV

XFINITY Internet

XFINITY Voice

XFINITY Home

Employees at all levels are expected to

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

  • Win as a team - make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities

  • Provide superior customer service with all customer interactions.

  • Deep understanding of XFINITY products and services; effectively inform and educate customers

  • Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives.

  • Understand XFINITY products capabilities and how they outperform the competition.

  • Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home requirements.

  • Set high standard by meeting or exceeding sales & customer satisfaction goals.

  • Support store operations including inventory, equipment transactions and payment activity.

  • Thrive in a fast paced, high-energy, rapidly changing environment.

  • Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.

  • Complies with all operational policies and procedures and Comcast code of conduct

  • Completes all courses in the training curriculum.

  • Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

  • Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.

  • Require standing for extended periods of time servicing customers

  • Other duties and responsibilities as assigned.

Job Specification

  • High School Degree or Equivalent

  • Generally requires 1-3 years related experience; prefer consumer electronics/wireless/telecommunications retail sales experience

Key Qualifications

  • Must enjoy interacting with people

  • Committed to providing world class customer experience

  • Warm & engaging - ability to develop rapport quickly

  • Positive, “I can help you with that” attitude

  • Genuinely curious about customer needs

  • Solution orientated

  • Strong communication skills

  • Consultative selling approach

  • Passion for technology

  • Desire to learn

  • Ability to excel in dynamic environment

Comcast is an EOE/Veterans/Disabled/LGBT employer

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