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Randstad Product Support Specialist II in Mountain View, California

Product Support Specialist II

job details:

  • location:Mountain View, CA

  • salary:$46.66 - $49.17 per hour

  • date posted:Tuesday, February 23, 2021

  • experience:Experienced

  • job type:Temporary

  • reference:AB_3577961

  • questions:nagasri.thallapalli@randstadusa.com646-690-4152

job description

Product Support Specialist II

Mandatory: Bachelor's degree or equivalent practical experience. 1-2 years of project management experience. Support Operations experience Data and insights management (SQL / Dashboards) Description External and internal facing Communication skills. Must have the ability to empathise with frustrated publishers seeking help. Stakeholder Management 4 4-5 Years Yes Description Managing coordination of projects and communications with internal stakeholders Project Management 4 4-5 Years Yes Technical Acumen and troubleshooting skills 4 4-5 Years Yes

Responsibilities

Conduct weekly, monthly and quarterly reviews and drive ongoing improvements and projects involving quantitative analysis, industry research and strategy development.

Build out and manage execution and rollout of launch integration / scaled support self sufficiency programs, schedules and allocations, including overseeing progress, unblocking teams, and driving and tracking workstreams. Communicate project status and deliverables to various audiences.

Develop and automate strategic metrics, and iteratively build and prototype dashboards to provide insights at scale. Bring together customer data, user survey, business metrics and launch and promo information. Create standard macro driven templates to reduce manual effort of compiling business reports.

Skills

  • Responsiveness

  • Analytical Thinking

Education

  • Bachelors

Qualifications

  • Years of experience: 1 year

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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