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Google Reverse Logistics Service Partnerships Lead, Devices and Services in Mountain View, California

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.

  • 5 years of operations, supply chain, reverse logistics or relevant experience.

  • Experience in contract negotiations and partner management.

Preferred qualifications:

  • MBA or Master's degree.

  • Experience in program managing field service technicians.

  • Knowledge of product life cycle and designing new programs.

  • Ability to work independently on multiple tasks/projects and interest in process improvements and cost optimization.

  • Excellent project management skills with ability to operate in a fast-paced environment and manage ever-changing priorities and deadlines.

  • Excellent interpersonal skills with ability to work with global cross-functional teams.

Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a Service Partnerships Lead at Google service team, you lead complex, multidisciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals and status updates to project stakeholders.

The Reverse Logistics (RL) Supply Chain team at Google is responsible for delivering innovative and cost effective post-sales experiences. The RL Service Partnerships Lead will join a dynamic, creative, and fast-growing team that defines the service offerings for products that stretch from Phones to Virtual Reality products. To learn more about Google's Hardware offerings, you can visit visit madeby.google.com.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

  • Explore new capabilities in the post-sales consumer space and launch new programs. Explore partner landscape and build business case for on-boarding new partners and programs.

  • Structure service agreement language and framework for onboarding new Google Hardware products. Engage with Sales teams to negotiate service agreement terms.

  • Provide RL guidance to product teams across service NPI stages. Coordinate with RL operations and collaborate with partnerships teams to get work done.

  • Model business cases for optimal reverse strategy recommendations considering multiple variables such as forecasts, return rates, sales channels, geographies, BOM cost, etc.

  • Act as an advocate and liaison for service organization across go-to-market and sales teams.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https://careers.google.com/eeo/) and EEO is the Law. (/jobs/dist/legal/OFCCPEEOPost.pdf) If you have a disability or special need that requires accommodation, please let us know by completing this form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

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