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Intuit Senior Manager, Business Operations - Customer Success in Mountain View, California

Overview

Come join Intuit as a Senior Manager, Customer Success Business Operations. We are looking for strategic and organized problem solvers to join our team to drive results across Customer Success and our partners, to accelerate Intuit’s mission of powering prosperity around the world.

Intuit Customer Success is transforming how we serve our customers through new business models, customer experience innovation, and operational excellence. The Business Operations team member partners with senior leadership and teams across the company to drive planning processes, ensure successful execution of top priorities, and manage special projects critical to Intuit’s growth plans or Customer Success transformation.

What you'll bring

  • Well-rounded professionals who can think strategically, develop solutions, and have a bias for action

  • Takes pride in delivering high quality work and deeply thought-through solutions

  • 5+ years of work experience in management consulting or business roles at top companies

  • Financial aptitude, technical understanding, and presentation building skills

  • People who can lead and support -- can both coordinate a project, and drive it to completion

  • Ability to forge strong relationships with executives and teams

  • Experience managing projects and programs

How you will lead

  • Guide cross functional teams through annual strategic business planning, and quarterly strategy execution processes

  • Align teams against common objectives, KPIs and plans; track execution to ensure results are being delivered

  • Design operating models and business rhythms to enable fast innovation and effective decision making, in collaboration with cross-functional stakeholders

  • Drive regular operating mechanisms with senior executive visibility reviewing business / initiative performance, including building content and facilitating meetings; maintain key relationships across the enterprise

  • Identify, structure and, in some cases, “hands-on” manage top programs or projects that advance the Customer Success strategy; manage risks and dependencies

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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