Risk Management Solutions Sr. Technical Content Writer in Newark, California
Sr. Technical Content Writer
We are looking for an innovative senior content developer and technical writer to architect, plan, author, and deliver customer-facing digital content—including but not limited to integrated tutorials, videos, guides, help, conceptual overviews, known issues, and release notes— for a wide range of RMS software products. You will use analytics tools, such as Mixpanel and Google Analytics, to understand how customers engage with your content and drive continuous improvement. To be successful in this role, you will be organized, innovative, and obsessed with customer success.
The ideal candidate for this position will have a demonstrated ability to plan and build effective, user-friendly, and delightful digital content using a variety of tools and methods. They will also be hands-on with the product, comfortable working with highly-technical, cross-functional teams in a fast-paced environment. If you’re ready to make a difference to RMS and its customers, we would love to talk to you.
In this role, you will:
Plan, develop, and deliver technical documentation, video, and web projects for a wide range of software applications.
Choose the best content format for the target persona (document, video, web, etc.).
Analyze user data to better understand your users and drive continuous improvements.
Own the entire documentation pipeline, including planning, content design, writing, editing, testing, and deployment.
Translate SME information and product capabilities into clear, effective content that target personas can use with ease and delight.
Ensure clarity, consistency, and quality across all content deliverables and formats.
Collaborate with designers, developers, product managers, and key stakeholders to oversee the user experience from feature conception until launch.
Clearly communicate conceptual ideas and design rationale during the planning phase.
Improve processes, methods, and tools for how content is created, delivered, and maintained.
Work with remote and local teams to meet critical project milestones and deadlines.
Bachelor's degree in English, Technical Communication, UX Writing, Computer Science, Information Design, or related field or equivalent experience
5+ years professional experience documenting and creating content for enterprise software products
Demonstrated ability to write to a highly technical and specialized audience using appropriate industry concepts and relevant terms
Experience in authoring topic-based help
Experience in single-sourcing technical writing methodology
Experience using and documenting databases and related topics
Understanding and fluency with HTML
Experience creating instructional videos or other video content (Camtasia, Captivate etc.)
Experience with agile processes and technologies (standups, sprints, Jira etc.)
Experience documenting RESTful APIs (OpenAPI, Swagger, YAML etc.)
Experience documenting and creating content for SaaS software products
There’s a 1% chance an earthquake will cause $50 billion of insured loss within the next 12 months and a 5% chance that a hurricane will cause $60 billion of insured losses next year. At RMS, we turn risks into real numbers. How? By building simulation models that allow insurers and investors to understand and manage their global risks--from hurricanes, quakes, and wildfires, to cyberattacks, terror attacks, and pandemics. Why? We want to build a more resilient world, and we’re on a mission to help make every risk known.
Insurers, reinsurers, investors, financial institutions, governments, and NGOs trust RMS solutions to better understand and manage catastrophe risks. RMS was founded in 1989 by Stanford scientists who created our first model for California Earthquake. Today, RMS has some 1,300 employees across 13 offices in the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, and over 1,000 products and models now covering six continents.
RMS helped pioneer the natural catastrophe model market we now lead – and we continue to innovate. In May 2019, we announced RMS Risk Intelligence™ (RI), an open-standard platform for strategic risk management. Through this purpose-built platform, clients can tap into RMS HD models, rich data layers, intuitive applications and APIs that simply integrate into existing enterprise systems to support business decisions across underwriting, risk selection, mitigation, and portfolio management.How we understand and manage risk affects everyone and our passion is nothing less than creating a more resilient world through a better understanding of catastrophic events. Join our team of leading scientists, developers, industry experts, and world-class professionals. Together, RMSers make a difference on a truly global scale.
Visit RMS.com to learn more and follow us on LinkedIn and Twitter.RMS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, genetic characteristics, sexual orientation, or any other classification protected by applicable local, state, or federal law.To all recruitment agencies: RMS does not accept unsolicited agency resumes and will not be responsible for the payment of placement fees related to unsolicited resumes submitted to open positions, job aliases, or to our employees.
California Consumer Privacy Act notice: https://www.rms.com/legal#Privacy-Policy-ccpa
US Applicants: RMS is enrolled in E-Verify® and will be participating in E-Verify in addition to using our Form I-9 process. www.dhs.gov/E-Verify