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Kelly Services Customer Service Manager in Oakland, California

Kelly Services is excited to offer this Direct Hire opportunity in Oakland to serve as the Customer Support Manager for our client in the Foods Manufacturing industry.

Schedule: Monday – Friday; 8:00am – 5:00pm

Salary: $60,000/ year

With this opportunity you will:

  • Oversee a team of up to 8 employees, each supporting up to 15 clients

  • Assist in the recruitment, interviewing, hiring, training and terminations of customer service representatives

  • Maintain/ support company image and philosophy standards; driving brand recognition initiatives and support team education by maintaining quality training standards and practices and making appropriate updates/suggestions to SOP’s

  • Assist in brand initiatives for new lead/ business generation

  • Achieve customer service team metrics and team accuracy standards

  • Direct coordination efforts, service initiatives and assist in problem solving and customer resolutions, as escalated

Minimum Qualifications:

  • 1-2 years of People Management experience within Customer Service

  • Excellent and effective verbal and written communication skills

  • Proficiency utilizing Microsoft Office tools including: Outlook, Outlook Calendar, Word, Excel and PowerPoint

  • Proven successes in employee retention, engagement and team building

  • Proven organization, planning and analytical skills

If you are interested in this opportunity, please apply directly to this posting or email your resume to 1421@kellyservices.com, subject line "Customer Service Manager", for review!

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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