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Robert Half International Customer Service Representative in Oakland, California

Description

OfficeTeam is currently in need of a qualified Customer Service Representative to set out to work for one of our Oakland-based clients! The Customer Service Rep will ensure quality control and handle issues as they arise with customers and the products, transferring the inquiry or complaint to the appropriate department. The ideal candidate will have a background that includes Customer Service experience, and must be able to thrive in a fast-paced environment with many people to succeed.

Responsibilities:

  • Act as the point-of-contact for the external costumers and coordinate with the internal order department.

  • Coordinate order fulfillment in timely manner, by ensuring order entry, shipment, and resolution of issues that arise

  • Maintain customer relations to ensure customer satisfaction along entire purchasing experience

  • Understand and update Standard Operating Procedures Manual

  • Provide input to upper management with insight on process and customer experience to increase productivity and satisfaction.

  • Work closely with Finance and Logistics teams to ensure most time-efficient delivery of product.

  • Devise innovative solutions to problems as they arise to meet departmental goals.

Requirements

  • Experience with ERP a plus!

  • Experience with CRM and order entry

  • Excellent communication skills (verbal and written)

  • Experienced MS Office knowledge (Excel and Word)

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: DOE

Location: Oakland, CA

Date Posted: October 13, 2020

Employment Type: Temporary

Job Reference: 00340-9502723506

Staffing Area: Office u0026 Administrative

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