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Staples Assistant General Manager in Ontario, California

We collaborate and innovate…

Our North American Supply Chain network brings technology and people together in innovative ways to deliver state–of–the–art products, services, and expertise. Our extensive portfolio of opportunities span from traditional inventory, fulfillment and delivery to specialized strategy, automation, engineering, analytics, leadership, and logistics. Our diverse network paired with a continued commitment to and investment in our people, process, platforms and the communities in which we live and serve are the foundation on which we build our bright future.

If you are interested in leveraging your talents to drive innovation, customer satisfaction, market growth, personal development and industry change in a dynamic team work environment---please explore the opportunities within our world class Supply Chain team!

Position Summary:

To manage shift operation of a multi-shift fulfillment center providing direction to first line supervisors and hourly associates. Accountable for the daily, weekly and monthly planning, preparation and performance of shift departments and associates ensuring every order entered is selected, packed, and shipped for next day delivery.

Primary Responsibilities:

  • Oversee each department to ensure products get properly picked, packaged, and shipped out to customers for timely delivery

  • Develop and achieve the performance goals and objectives by department

  • Assist in the development of productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met

  • Work to improve accuracy and customer service and quality levels in each department

  • Analyze and make improvement recommendations to established departmental processes and procedures

  • Responsible for ensuring that department associates are trained safe work practice

  • Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment

  • Develop supervisors to be capable of coaching, counseling and motivating Associates to attain optimum performance, productivity levels, and associate morale

  • Ensure communication and teamwork among staff to aid in the accomplishment of the department objectives

  • Provide for continued on the job training for all FC Associates

  • Ensure that all company and HR policies and practices are communicated to department associates and practiced consistently (i.e. Ready to Serve policy, Workers Comp programs, Frameworks, etc)

  • Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels

  • Assist the FC Manager in the monitoring of in-stock position

  • Help develop and maintain inventory/security controls to prevent shrinkage and shortages

  • Conduct semi-annual inventories and report results

  • Representation of the FC/Staples in a positive and professional manner

Qualifications :

Desired Skills and Experience

  • MBA or MS Degree in Engineering, Supply Chain Management, Operations, or Computer Science

  • Undergraduate degree in Engineering, Supply Chain, or Computer Science

  • 5-8 years' experience and/or working knowledge of logistics systems and processes, productivity standards and technology

  • Ability to work in a fast-paced environment and prioritize appropriately

  • Excellent analytical and problem-solving skills

  • Effective organizational and prioritization skills

  • Demonstrated practice of exemplary leadership skills, i.e., ability to management people, delegate, train and motivate associates at all levels

  • Sense of urgency required to work in a deadline driven environment

  • Computer literate (PC and Warehouse Management Systems)

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.