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EXPRESS Full-Time Sales Lead - California in Petaluma, California

The Brand that Gets You to What’s Next

Express is the vibrant, confident lifestyle brand for ambitious people, providing the latest fashion for style-obsessed men and women since 1980. Our mission is to provide inspiration and confidence through fashion to help people get to what's next in their day, and their lives. With more than 600 retail and outlet stores throughout the United States, Puerto Rico and Latin America, and a best-in-class online/mobile shopping experience at www.express.com, Express brings city-inspired style to customers across the globe.

A Workplace To Match

We think you'll like it here.

We offer a competitive compensation and benefits package, generous associate discount, and casual work environment. Working at Express is much more than the 9 to 5. It is an opportunity to connect and engage with some of the smartest individuals in the fashion business doing work they are passionate about. This is the Express Life and we’re always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

Talent – Assist in developing and motivating associates to maximize sales potential

  • Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.

  • Partner with Store Management to provide feedback on associate performance.

  • Assist in training associates on store operations, product, policy, and procedures.

Execution – Execute action plans that optimize results

  • Execute all aspects of daily store operations.

  • Ensure appropriate associate coverage to create a great customer experience.

  • Oversee and authorize the checkout experience.

  • Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.

  • Monitor and analyzes the customer service provided by team members.

  • Build an effective schedule with the right associate in the right place at the right time.

Experience – Promote and support an environment focused on delivering great in-store customer experiences.

  • Effectively resolves customer service issues to a positive outcome.

  • Lead and models our customer experience model.

  • Display expert knowledge of product, company policies, promotions, loyalty programs.

  • Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Other essential functions may occur as directed by your supervisor

Essential Qualifications

  • Education: High School or Equivalent

  • Years of Experience: 1

  • At least 1 year of relevant experience

  • Meets defined availability criteria, including nights, weekends and non-business hours

  • Proficient in use of technology (iPad, registers)

  • Meets physical requirements

Preferred Qualifications (skills and abilities)

  • Previous retail experience preferred

  • Ability to effectively communicate with customers, peers and supervisors

  • Demonstrated sales accountability

  • Demonstrated collaborative skills and ability to work well with a team.

  • Ability to multitask and handle multiple customers and/or processes at once.

If you would like to know more about the California Consumer Privacy Act click here.

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.

Requisition ID: 2020-7630

Street: Express Fashion Operations LLC

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