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Teledyne Technologies IT Technical Specialist in Redlands, California

Company Overview

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

Our products include digital imaging sensors, cameras and systems within the visible, infrared and X-ray spectra, monitoring and control instrumentation for marine and environmental applications, harsh environment interconnects, electronic test and measurement equipment, aircraft information management systems, and defense electronics and satellite communication subsystems. We also supply engineered systems for defense, space, environmental and energy applications. We differentiate ourselves from many of our direct competitors by having a customer and company-sponsored applied research center that augments our product development expertise.

Position Summary and Responsibilities

Provide local client IT support for 2 Teledyne businesses - Teledyne Analytical Instruments (City of Industry, CA) and Teledyne Battery Products (Redlands, CA). Time will be split between the two sites, with more typically spent in City of Industry.Install hardware, perform hardware refreshes, and manage break-fix of hardware. Perform system administration at the site level as needed.

Receives detailed instructions on new tasks and/or projects, little to no guidance on routine, varied situations that are normally encountered. Contributions generally require high attention to detail and typically have an impact on the organization. Works independently, but receives guidance from the LA regional lead and has considerable remote support from centralized IT Service Desk, Infrastructure, and Applications/ERP teams.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.

  • Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved

  • Record and track interactions with end-users and related activities in the service desk tool

  • Create Knowledge Base articles as repetitive issues arise

  • Provide site IT support encompassing:

  • PC configuration and troubleshooting - OS, hardware, and software;

  • PC maintenance/preventative maintenance;

  • Printer installation, networking, configuration and troubleshooting;

  • New user setup on Active Directory network;

  • Support for client applications;

  • Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support

  • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.

  • Maintain department loaner equipment and administer checkout process

  • Review and record daily event logs

  • Call software and hardware vendors to request service regarding defective products

  • Support equipment used in conference rooms and auditorium

  • Perform occasional system administration at assigned site(s):

  • Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required

  • VMWare administration and troubleshooting

  • NetApp administration and troubleshooting

  • Upgrade and update PC and Server software packages

  • Install hardware and perform hardware refreshes for all sites being supported

  • Review and record daily backup logs

  • Maintain organization of the server room

  • Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup

  • Network cabling activities, where applicable

  • Manage permissions groups, OUs, and group policies in Active Directory

  • Support compliance initiatives and audits

  • Phone and voicemail system maintenance

  • Provide IT support for all local systems/applications

  • Perform project work as directed

  • Los Angeles, CA Regional Team

  • Be an essential part of the LA IT Team supporting multiple sites

  • Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience

  • Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred

Language Skills

  • Clearly conveys and receives messages to meet the needs of all. This involves listening, interpreting and delivering verbal, non-verbal, written and electronic message.

  • Displays communication that is professional, confident, courteous and concise

  • Regularly communicates with both internal and external customers and discusses issues that may arise with Manager

Reasoning Ability

  • Solves routine and varied problems of minor to moderate complexity following detailed instructions, established procedures and processes

  • Moderate degree of creativity and latitude is expected

  • Ability to take initiative and follow through on projects/tasks from start to finish

Computer Skills

  • Detailed knowledge and intermediate understanding of the following technologies:

  • Windows 10

  • Active Directory

  • Microsoft Office 2010, 365 (including Outlook, Teams, etc.)

  • Virtualization tools such as VMWare

  • Current hardware

  • Ability to learn and adapt to new technologies

Other

  • Requires driving between sites on Company business using a personal vehicle

  • Must have a valid driver’s license, current registration, and insurance policy that meets at least minimum statutory requirements

  • Ability to maintain a good driving record

Teledyne is an Affirmative Action/Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. If you need assistance or an accommodation while seeking employment,please email teledynerecruitment@teledyne.com or call (855)479-1480. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

Job Locations US-CA-City of Industry | US-CA-Redlands

Requisition ID 2021-15488

Company Name Teledyne Technologies (ITSS)

Shift 1st Shift - Morning

Citizenship/Visa Requirement US Citizen/US National/Perm Resident/ Asylee/Refugee

Internal Code (for CareerBuilder) #CB#

Teledyne is an Equal Opportunity/Affirmative Action employer. All gualified applicants will receive consideration for employment without regard to race, color, religion, religiois creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestory, citizenship status, age, disability, protected Veteran Status, genetics or an accomodation while seeking employment, please email teledynerecruitment@teledyne.com or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accomodation will receive a response.

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