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Kaiser Permanente Departmental Clerk - Grade 5 in Redwood City, California

Essential Functions:

The Emergency Department Services Clerk demonstrates competence in

performing all general office procedures required in the Emergency Department.

-Operates applicable computerized and automated systems/equipment, i.e. addressograph, printers, computer, credit card machine, data card machine, pneumatic tube system.

-Effectively operates components of the department's communication system with courteously and respect, ie. Rohm phone, fax machines, copier, paging system, pre-hospital lines

-Demonstrates technical proficiency as evidenced by performance on skills checklist

-Greets patients warmly; responsive to requests from waiting room -Communicates with MSE and Charge Nurse on patient flow.

-Completes, recovers or retrieves registration accurately utilizing either automated or manual methods as required.

-Ensures signature(s) are obtained for authorization for treatment

-Completes all exception registrations and provides proper electronic documentation to facilitate follow-up.

-Effectively implements manual procedures during computer down times.

-When available, reviews photo ID for positive patient identification and arm bands all patients.

-Stamps ED Record with date and time of registration. Ensures all pertinent ED paperwork is accurately labeled with patient name and MRN.

-Completes daily auditing of emergency department logs for ED Min-Rec. -Assigns 72hr follow-up when needed.

-Demonstrates correct cash handling procedures by:

oComplying with registration policy regarding collection of co-pays, fees and DME charges.

oHandling assigned cash fund in accordance with facility cash handling policy

oAccurately completes cash drawer screen in Health Connect

oAccurately prepares and delivers registration envelopes to Business Office per policy.

oFollows proper security procedures for cash in locked drawer and maintains change for cash fund

Assists with answering and responding to incoming calls to the ED, to include TTY, access phones and ambulance phones. Accurately records patient information called to the ED and communicates the information timely to appropriate physician/nursing staff.

Completes notifications to other departments/locations as directed by physician and nursing staff. Demonstrate the ability to receive and disseminate information appropriately.

Initiates and completes additional forms including, but not limited to, request for medical records, privacy notice.

Delivers lab specimens at ED drop off locations to the main laboratory.

Utilizes functions on Healthconnect and communicates to clinical staff regarding updates on patient status, i.e. lab results back; tests scheduled; hourly census.

Faxes paperwork within the medical center and to other facilities as appropriate.

Notifies Charge Nurse of MCl/blast phone alerts.

Orders charts and other patient information as directed.

Processes time sensitive paperwork, i.e. report forms, within designated timeframes.

Documents and communicates clear and concise information to assist with patient admit process:

oUtilize functions on HealthConnect system.

ofaxes required paperwork to Admitting and Pharmacy Departments

ocompletes log book accurately and in full

ocommunicates to room nurse/charge nurse bed availability in a timely manner

Reviews all ED paperwork for completeness and enters required information. Seeks assistance from charge nurse when needed.

Tears down and distributes completed emergency department paperwork to appropriate destinations.

Accurately and legibly records pertinent information on Emergency Department paperwork as indicated.

Records and updates accurate patient data into information management systems after patient interactions, i.e. patient demographics, KITS, HIPAA.

Books appointments accurately utilizing computerized systems and written department guidelines. Routes requisitions and charts appropriately.

Mails required reports/patient letters to appropriate destinations, i.e. EMS reports, police reports, certified letters, Kaiser Cards. Distributes incoming mail to appropriate locations in a timely manner.

Accurately sorts and files ED records according to guidelines.

Photocopies ED records as necessary, assuring a legible copy.

Completes necessary HIPAA paperwork per policy.

Maintains an adequate supply inventory of all clerical forms and supplies.

Assists with telephone calls as directed by manager/designee.

Returns incomplete ED paperwork to appropriate staff member for completion.

Performs other clerical duties upon request or as assigned.

Basic Qualifications: High school diploma or equivalent Six months work experience within the last 12 months required; hospital/clerical setting or medical office preferred. Basic knowledge and use of computer and computer keyboard (able to pass PC skills assessment) Professional customer service skills Revenue collection experience preferred Ability to read, write, understand and follow oral and written instructions Ability to effectively present information in one on one and small group situations to customers and other personnel within the organization. Ability to use basic math. Ability to work rapidly and accurately with phone, personnel and medical office preferred. Ability to multitask, organize and prioritize and work independently with minimal supervision. Proficient in medical terminology (able to pass standardized test). Proficient in word processing, spreadsheet programs, etc. preferred. Must be willing to work in a Labor Management Partnership environment

Skills Testing: Typing 35WPM or 6000 data entry keystrokes (able to pass either test), Medical Terminology, PC Skills assessment

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.


TITLE: Departmental Clerk - Grade 5

LOCATION: Redwood City, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.