Thermo Fisher Scientific Inventory Coordinator in Redwood City, California
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Location/Division Specific Information
Unity(tm) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations.
This position is in Redwood City and Menlo Park, CA.
How will you make an impact?
Provide support services onsite at our customers location focused on improving supply chain and research operations efficiency and effectiveness. We provide services at over 400 customer sites globally, which deepens the customer relationship and creates value for our customers through improved productivity, data to drive decisions, and lowered operating costs.
What will you do?
Stockroom / POU management, dispensing of product, and follow direction / coordination of affiliated stockroom activities.
Perform on-site program replenishments and disbursements.
Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
Remove cardboard and trash as needed (detrashing).
Deliver direct shipment orders to end users.
Lab Support Services-Hazardous Waste Collection
Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders.
Facilitate vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
Follows well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
Makes decisions and utilizes available resources to meet customer requirements, independently.
Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
Communicates with supervisor any customer issues or potential problems.
Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
Works effectively with a diverse cross-functional team.
Embraces Practical Process Improvement (PPI) methodologies.
Utilizes systems as required by job function.
Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
Performs other duties as assigned by management.
How will you get here?
- Must possess a minimum High School Diploma or GED.
Experience in laboratory settings or services preferred but not required.
Experience in GLP/GMP environments preferred but not required.
Knowledge, Skills and Abilities
Demonstrated verbal, written and presentation skills.
2-3 years of progressive relevant experience required.
Displays a high level of confidentiality for both customer and Thermo Fisher Scientific.
Must maintain Thermo Fisher Scientifics' Four-I Values.
Proven excellence in customer service skills.
Detail oriented, problem solver, promotes team environment.
Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
Must possess the organizational skills to multi-task and meet deadlines as needed.
Must be able to use a computer and possess intermediate skills in Microsoft Office suite.
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
Will be required to work independently at multiple customer location in Redwood City and Menlo Park, CA.
Extensive walking is required.
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc.)
Must be able to lift, push and pull 50 pounds consistently.
Must be able to use material handling equipment such as push carts and pallet jacks.
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.
Some areas require steel toe shoes, bump hats.
Must be able to work overtime as required.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.