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Educational Media Foundation VoIP Engineer II in Rocklin, California

As you look for your next position, you might desire something that is more meaningful and significant than past roles. You want to be surrounded by a skilled team who shares their passion for success. You want an environment that is progressive and encourages personal and professional development.

But not everyone considers combining their professional skills with their faith. We’re the largest Christian broadcasting network in the country with a growing set of media bands in podcasting, streaming, publishing, and live events. The word of Jesus speaks for itself, but we’re in a position where we partner with the message of Christ to bring hope to our growing listener base.

We are currently looking for a VoIP Engineer II to maintain our on-premise Cisco CUCM & UCCX, Cisco Cloud Contact Center, and other auxiliary telephony systems. In this role, you'll support projects for VoIP initiatives, plan, and configure advanced features as requested by various business stakeholders and contact centers to ensure that our telephony requirements are met. You will need to collaborate with various technical teams to validate technical designs, ensure system deliverables are completed on time, and technical solutions are adequately tested before deployment.

A few tasks that you'll be responsible for...

  • Serve as Tier II escalation point for all staff voice needs.

  • Provide technical support and troubleshooting for Cisco switching and routing infrastructure including Voice Gateways, ATA’s, ISR’s, Nexus, & Catalyst devices.

  • Provide enhancements to support daily operations for Cisco Unified Communications Manager, Unity Connections, & Cisco Unified Contact Center Express based on business stakeholder requirements.

  • Ensure architecture, security, design, development, and testing standards are up-to-date and adhered to including the creation of technical documentation.

  • Provide guidance to system security and ensure practices meet PCI certification processes.

  • Keep current with technology and trends and propose governing principles to guide decision making pertinent to telephony infrastructure

Here's what we're looking for...

  • 5+ years hands-on LAN and WAN design, implementation, and troubleshooting required.

  • 5+ years hands-on design, implementation, and troubleshooting of Cisco Unified Communications systems, including: Cisco Unified Communications Manager (Call Manager), Cisco Unity Connection, Cisco Unified Presence Server/IM & Presence, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified Border Elements, & Cisco Voice Gateways.

  • 5+ years hands-on implementation, and troubleshooting of telephony and data circuits, including: Fiber Circuits, Internet Circuits, SIP Trunks, T1 Lines, MPLS, ISDN PRI's, & Analog Lines required.

  • 5+ years hand-on design, implementation, and troubleshooting of Cisco Routing and Switching equipment required.

  • Auxiliary Telephony Systems - Asterisk PBX Server, Session Border Controllers, and Singlewire InformaCast, PA System (IP/Analog). Experience desired.

  • Contact Center Technology, Video and/or Tele-presence collaboration, and Data Center Networking Experience desired.

  • Experience with Cisco Partner/Reseller Environment, Cisco Security Solutions (ASAs, IDS/IPA/802.1x, Dynamic Routing Protocols (BGP, OSPF, EIGRP), and Remote Teleworker Connectivity (IPSec VPNs, SSLVPNs, DMVPN) preferred.

  • Active Cisco Professional Level Certifications (e.g. CCNA) preferable.

This is an on-site position based out of our headquarters in Rocklin, California.

Benefits and More:

We offer a rich compensation and benefits package including medical, dental, vision, matching 401K, generous paid vacation, sick and holiday. In addition, you will enjoy the ability to pray openly; development and advancement opportunities; meaningful work relationships and more.

Learn more about us at

Employment Requirements:

  • Must pass a pre-employment reference and background check

  • Proof of legal authorization to work in the United States

ID: 2020-1520

External Company Name: Educational Media Foundation - K-LOVE & Air1

Street: 5700 West Oaks Blvd