Salesforce.com, Inc Senior Program Architect, Health Insurance in Sacramento, California
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
Salesforce Industries Advisory Services (Program Architects) provide trusted Industry-specific business and enterprise-level technical advice to major customer organizations globally.
We work within the broader Salesforce Industries Customer Success team and serve as the Customer Advocate to ensure success throughout the Customer life cycle.
The Salesforce Industries Program Architect will be well versed in using the Salesforce Industries Industry Cloud Applications and Methodologies strategically.
A Salesforce Industries Program Architect will engage our Customers, from CxO to program level, to understand their business priorities, their technology architecture landscape and digital strategic aims in order to ensure effective digital transformation with great holistic success.
We live the Salesforce Industries values in everything we do: Customers First, Integrity, People at the Core, Innovation, Speed matters, Giving Back & We are all shareholders.
Collaborate with customer to understand and execute against the long term strategy
Be the overall Salesforce Industries customer advocate for enabling the digital transformation by actively engaging full-time to providing solution/technical guidance and demonstrating leadership
Take accountability for the Salesforce Industries architecture and design. Provide design guidance/patterns to customer, other SIs and implementation team
Ensure you have a deep understanding of the Vertical Industry
Continuously provide best practices to ensure the customer receives desired returns on investment
Be a conduit to Salesforce Industries product and engineering team on behalf of the customer. Align customer on future roadmap and upgrades
Become highly certified and recognized Salesforce Industries platform expert
Participate in specific governance meetings where Salesforce Industries needs representation
Build CxO, business, IT and enterprise architect level relationships within the customer team. Being able to influence leaders from customer teams is crucial
Contribute to the growth of PA program across Salesforce Industries globally. Mentor newer team members on being a top performer in that role
Measuring Program Architect value-add to the customer and ensure high stickiness
Extensive (10+ years) experience and understanding of the health industry and need for digital disruption
Foundational understanding of individual, small group, large group plans supporting medical, dental, vision offerings
10+ years of enterprise consulting experience spanning large organizations and enterprise platforms such as Salesforce.com, Oracle, Siebel, Microsoft, Amdocs, Netcracker, etc.
5+ years experience as a Senior Architect and/or CTO in a mid to large sized organization. Successfully demonstrated leadership and influential skills in a complex organization
Experience with key areas of enterprise architecture, including integration technologies, master data management, AWS, CDNs, etc.
Experience with Agile implementation frameworks
Ability to work independently and be a self-starter in one or more of the following domains: front- and back-end solution architecture, web/mobile solutions, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs
Proven ability to analyze, design, and optimize business processes via technology and integration
Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Accomplished speaker with the ability to evangelize best practices at various levels within a large organization, SIs or a combination of the two
Continually study new Salesforce Industries & Salesforce technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
Excellent communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
Travel to the client site (average of 75%), but may be higher or lower based on the client engagement
Passionate about solving tough client problems
Salesforce Certified preferred- Admin, Developer, Sales and Service Clouds
Alternatively, Architecture certifications from equivalent platforms (AWS, Oracle…)
Prior platform experience at Oracle, Integration Platforms such as Informatica, SSO, Security/Data Privacy, Mobile, etc.
Extensive experiences with integration platforms supporting mission-critical, large volumes
Understanding of Integration Patterns and Enterprise Component architecture
Understanding of DevOps and Release Management for large scale transformation projects
Ability to use Google and Microsoft productivity tools
Not afraid to get hands dirty to solve problems or demonstrate certain development patterns
Understanding of Mobile and Lightning Style frameworks and channels
Desired Certifications / Qualifications
Salesforce.com certifications in Administration, Sales/Service Cloud, Marketing Cloud, etc.
Bachelor's or Master's degree in Computer Science, Software Engineering, STEM Subject, Business or a related field
Product catalog and CPQ solutions (e.g. Apttus, Siebel, Steelbrick, NetCracker, Amdocs, etc)
Affiliated to industry forums such as TM Forum (SID, eTOM), InsurTech
Solid understanding of regulations such as HIPAA, GDPR, etc.
TOGAF / Architecture qualification
Agile Methodology certification (eg Scaled Agile Framework)
Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.