Lowe's Divisional Merch Service Dir in San Diego, California
PURPOSE OF ROLE:
The primary purpose of the Divisional Merchandising Service Director role is to optimize merchandising service and product
reset execution performance within a Geographic Division, with focus on adherence to merchandising service standards, reset quality and timely and accurate execution. The Divisional Merchandising Service Director oversees the work of the Merchandising Service teams across the Division. This role will partner with the Divisional President, GMMs, MVPs, and Merchandising Directors to drive execution on planned service and resets. They will also be responsible for partnering with peers in Merchandising Execution to improve processes in order to improve execution and optimize labor.
The job is expected to improve the customer experience through increased store standards and profitability by approaching
the business strategically, studying issues and opportunities within the Division, and working to develop/implement long-range
plans that drive business objectives.. The job will coach and develop the leadership team in the Division and constantly
prepare and lead people to drive consistent execution. The job must empower Regional Merchandising Service Directors to
lead the Reset Projects and manage Merchandising Service execution autonomously and efficiently within the stores.
Divisional Merchandising Service Directors are expected to have all stores within the Division in a state of sales and service
readiness at all times and ensure that all corporate-originated Resets and Merchandising initiatives are optimally implemented.
• Provides leadership, supports District needs, and reviews and evaluates product/merchandise service quality to deliver a
consistent customer experience across the Region.
• Partners with the VP Store Operations to review District strategies and then takes specific tactical steps to execute the
strategy successfully across individual Districts within the Region and ensures District Merchandising Service Managers
understand his/her impact and responsibility in delivering to that strategy;
• Drives the execution of all corporate and regional Reset and Service initiatives designed to drive sales and service in the
stores; establishes a high performance execution standard by setting clear and measurable goals for Merchandising Service
teams; holds District Merchandising Service Managers accountable for attaining those goals while also helping them
understand the intent and inspiring them to drive for results on their own;
• Ensures that Districts within the Region meet or exceed Merchandising service and Reset execution expectations; ensures
District Merchandising Service Managers understand level of service offered by competition and capitalize on available
opportunities; champions and embraces Corporate initiatives / technologies and leverages them to create a differentiating
level of execution and customer experience through top notch store standards;
• Establishes key District priorities and communicates those priorities to District Merchandising Service Managers to ensure
the alignment of the Region with the overall company strategy;
• Makes regular visits to District Stores to validate that the Lowe’s Brand presentation standards are maintained at all times;
takes swift and appropriate action when standards do not meet expectations;
• Reviews Regional staffing/payroll and other controllable expenses reports (e.g., sales/payroll weekly reports, FT/PT ratio
reports, controllable expense reports, T&E budgets) and takes action when something does not meet company standards;
actively looks for new ways to improve District staffing productivity and ways to reduce expenses; partners with and
supports Staff to ensure execution of operational programs;
• Develops District Merchandising Service Managers into leaders who run their District Merchandising Service programs
autonomously and at the highest level of consistent performance; works constantly to stretch, challenge and develop
leaders in stores in an effort to keep the leadership pipeline full; attracts and develops talented and diverse employees to
drive overall sales and profitability performance within the District;
• Works with Regional Loss Prevention to communicate reset, project safety, display disposition, and potential shrink issues
to solicit their support and partnership.
• Collaborates and communicates with all Merchandising Service stakeholders on project execution efficiency and
• Partners with key field and corporate leadership (e.g., VPSOs, Director Deployment Planning and Execution, District
Directors, etc.) to help define the service support needs, goals, and concerns of the stores and ensure in-store service
needs are met;
• Develops and manages working relationships with independent third party service providers, product vendor direct field
management, and Lowe’s Project Managers;
• Provides insight to teams regarding future projects and execution expectations;
• Develops and presents goals and action plans for the Districts within their Region
• Travels to Districts within Region regularly to encourage consistent execution and demonstrate commitment to service
• Works with the District Merchandising Service Manager to coordinate travel and store visits within each District;
• Stays overnight or multiple nights with overnight stay as needed;
• Reviews and approves District Merchandising Service team travel expenses in a timely manner
• Selects, develops, and cultivates talent and maintains efficient business operations.
Bachelor\'s Degree in related field
8+ years experience in a retail, operations or Home Improvement business Or;
12+ years of relevant experience
6+ supervisory experience; 3+ experience leading direct reports
4+ years experience leading a distributed workforce (e.g. multiple units across business units, stores or regional locations).
4+ years experience in product merchandising
2+ years experience working closely with senior leadership (VP and/or above)
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 18 million customers a week in the United States and Canada. With fiscal year 2019 sales of $72.1 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports its hometown Charlotte region and all communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .
About Lowe’s in the Community:
As a FORTUNE® 50 home improvement company, Lowe’s is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe’s associates donate their time and expertise through the Lowe’s Heroes volunteer program. For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia on Twitter.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.