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Kelly Services I.T Support Technician in San Diego, California

Kelly Technology is recruiting for a I.T Support Technician with a growing and dynamic organization in San Diego, CA.

The Windows 10 Project Technicians will be responsible for performing hardware and software tasks face to face with on-site end users in a fast paced hospitals. Windows 10 Technicians will provide configuration support for Microsoft Windows operating systems, perform Quality Assurance tasks to validate images, replace/swap equipment as well as several other tasks supporting a bare metal upgrade of a user’s system. In this role you should have the ability to set priorities and be aware of standard SLA’s which need to be met. The Windows 10 Project Technician will spend a significant portion of the day on their feet unboxing and installing hardware. This position will require excellent customer service and quick decision making skills to identify and resolve onsite end user’s (to doctors & nurses) technical inquiries in a healthcare/ hospital settings.

Responsibilities

The Windows 10 Project Technician will be involved in the activities performed within the Configuration Center, including;

  • Procurement

  • Image of PC's, laptops, printers for Windows 10 Migration

  • Wiping of retired equipment

  • Respond in a timely matter to tickets and work orders, and end users emails

  • Conduct on-site repairs for internal customers in a Windows environment

  • Troubleshooting to diagnose issues; replace/swap out equipment

  • Light phone support; documentation of issue resolution

  • Provide hardware support on laptops, desktops, and printers

  • System imaging and deployment, refresh and upgrade projects

  • Follow all quality processes required

  • Exposure to DOS, OS/2 and the Windows environment

  • Image computer equipment and related peripherals for end users

  • Understanding of and working with warranties

  • Demonstrate attention to detail and ability to follow documented procedures

  • Documentation of work-flow

Qualified candidates will have top notch customer service skills and excellent organizational skills. Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade and deployment projects as well as excellent customer service skills in a corporate environment

  • Excellent written and oral communication skills

  • Experience with Microsoft Office Suite (PowerPoint, Excel, Word, etc.)

  • Ability to display a positive attitude and approach

  • Must have experience in a very fast paced, high volume environment

A+, MCSE, MCP certifications are a plus

If you meet the qualifications please send your resume directly to Raul.Castro@Kellyit.com or, if you know of anyone who meets these qualifications and would like to take advantage of this great opportunity, please refer them to us!

?Why Kelly?

With Kelly, you ll have direct connections to leading IT organizations in the best companies around the globe offering you the chance to work on some of today s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 97 of the Fortune 100 companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services

Kelly Services, Inc. (Nasdaq: KELYA, KELYB) is a global leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014. Revenue in 2014 was $5.6 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Download WorkWire, a free career and employment resource iPad app by Kelly Services.

Why Kelly ® ?

By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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