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Intuit Senior Product Manager - Digital Platforms in San Diego, California

Overview

Come join the Customer Success Digital Platforms Organization as a Sr.Product Manager for the Help System. In this role you will be working across the organization to bring customer insights and lead the strategy and roadmap of the platform that delivers help experiences for our customers and experts across all Intuit products.

Are you passionate about using technology to solve hard customer problems? Do you sweat the details and thrive in a fast-paced, innovative environment? If yes, then we want to talk to you!

What you'll bring

  • BS Degree. Analytical/technical discipline preferred.

  • 3+ years’ experience as a Product leader driving bold vision, strategy and execution across a PM organization.

  • Experience launching AI driven platforms and products.

  • Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings.

  • Experience with Agile development and methodologies

  • Experience partnering across the org to deliver business results in a product ecosystem environment while communicating and influencing effectively.

How you will lead

  • Set a bold product vision and strategy for a platform that powers help for customers and experts across all Intuit offerings.

  • Deliver key expert productivity efficiencies through AI/ML driven self-help experiences enabling growth to Intuit’s Live offerings.

  • Lead initiatives across multiple business units to bring ideas to life and maintain a cohesive cross-product experience

  • Drive product development with cross-functional teams (product managers, experience designers, software development leaders) to deliver high-impact experiences

  • Demonstrate technical depth in SaaS software principles and organization; i.e. able to speak to the approach for implementing cross-product solutions, strong communication skills with engineering and architecture teams

  • Analytically minded with experience leveraging data sets and analytics methodologies to uncover insights.

  • Genuine passion for customers and creating awesome product experiences

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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