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ServiceNow, Inc. Staff Software Engineer in San Diego, California

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.


We are seeking exceptional, passionate and self-driven Staff Engineers in the rapidly growing Conversational Interface Platform team to build highly innovative products in automated and intelligent chat domain.

Conversational Interface incorporates ML and NLU technology to make the chat agent smarter and more intelligent. With the advance of ML algorithm and ever-enrichment of the content, virtual agent is able to support the customer’s response with no or little human intervention. It is an era that ML truly can help human in the service industry. Conversational Interface provides the platform to manage the flows, topics, agents (both live and virtual) and customer chat sessions in a holistic way to enable other applications such ITSM, CSM and HR to improve the interaction effectiveness between the clients and backend service providers.

Please join this highly innovative team. Let us disrupt the industry!

What you get to do in this role:

  • Design and develop the industry leading ServiceNow platform on conversational interface

  • Develop across the full stack of Web technologies – Java, JavaScript, AngularJS, React, HTML, CSS, and SQL

  • Work in a scrum-based agile development process which plans and builds features targeted to a release

  • Design and implement software that is simple, intuitive and easy to use that will allow application developers and customers to extend and customize the functionality to meet their specific business needs

  • Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers

  • Collaborate with product managers and user experience designers to deliver delightful experiences

  • Build rich, modern web and mobile native experiences that are accessible, progressive and responsive

  • Integrate with various ML library and chatting clients (such as Web, Slack, MS Teams)

  • Support customers through bug fixes and patches

  • Play a key role in the architecture design and coordination with other architects to build a performant, scalable and reliable solution

  • Drive the process and quality improvement in SDLC management

  • Bachelor’s/master’s degree in Computer Science or related discipline

  • 8-10 years of experience designing and building scalable reusable software components

  • Expert level knowledge on JavaScript frameworks (e.g. NodeJS, ReactJS, Redux) and Java Web Application Framework

  • Strong hands-on knowledge of JavaScript, Java, XML, HTML5 and CSS3, AJAX, WS/REST

  • Passion for software development, debugging and problem-solving.

  • Strong problem-solving, debugging skills and an aptitude for learning new technologies

  • Solid understanding of data modeling and databases (MySQL preferred)

  • Deep understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

  • Strong written and verbal communication

  • Must be comfortable with juggling multiple priorities with the ability to manage time effectively

  • Lead and mentor less experienced engineers

It would be even better if you have:

  • Experience developing on the ServiceNow platform and API’s

  • Experience in developing chat/virtual agent applications.

  • Expertise in unit and integration test automation

  • Experience with relational databases: Oracle, MySQL MS SQLServer

  • Familiarity with Unix shell


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.