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CharterUP Customer Success Account Manager in San Francisco, California

About CharterUP

CharterUP aims to be the leading charter bus platform in the world and is looking for people that want to be along for the ride! We are disrupting the highly fragmented bus industry by connecting supply-side bus companies to demand-side clients (corporations, non-profits, and governmental entities). We strive towards having as many enthusiastic customers as possible, which leads to increased group travel and a greener earth.

About this role

We are looking for a Customer Success Account Manager to join our team! Account Managers help prospective clients find transportation solutions for Fortune 500s, governments, and sports teams across the United States. Account Managers work in a high-intensity, fast-paced environment directly managing customer relationships. We are looking for smart, caring individuals that want to help organizations with their travel needs and pain points.

Compensation

  • $65,000 base salary

  • $5,000 bonus

What You?ll Do

  • Ensure best possible experience for all customers that interact with our charter bus platform

  • Provide best-in-class customer service and support for new and existing clients

  • Quickly come up with solutions for customer transportation needs

  • Be an authority source on industry knowledge, procedures, and regulations

What You?ll Need

  • Outstanding academic credentials from a top national university

  • Ability to excel in a fast-paced environment

  • Extremely high energy and relentless work ethic

  • Impeccable professional manners

  • High degree of analytical and quantitative reasoning skills

Location

Every new hire, regardless of location, will work remotely for at least the next few months until it is safe to return to the office nationwide. CharterUP's headquarters are in Atlanta but CharterUP is open to employees working remotely or from CharterUP's satellite offices in SF and NYC.

Team Application Process

  • Candidate submits CharterUP online application

  • Resumes encouraged to be at most one page in length

  • Initial evaluation

  • Candidate may undergo a preliminary phone screen

  • Interviews

  • Candidate to meet with various team members

  • Candidate to meet with key executives

  • Testing

  • During interview phase, candidate will be asked to complete live quantitative exercises

  • Online general aptitude assessment to be done from home

  • Offer

  • Background and reference checks prior to formal offer

CharterUP Principles

At CharterUP, we don?t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. Do that by adhering to our principles, which are:

  • Customer First

  • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority

  • We are not afraid of short-term pain for long-term customer benefit

  • Create an Environment for Exceptional People

  • We foster intellectual curiosity

  • We identify top performers, mentor them, and empower them to achieve

  • Every hire and promotion will have a higher standard

  • Everyone is an Entrepreneur / Owner

  • No team member is defined by their function or job title; no job is beneath anyone

  • We do more with less; we are scrappy and inventive

  • We think long-term

  • Relentlessly High Standards

  • We don?t accept ?that?s how it?s always been done?; we constantly innovate and question established routines to improve processes

  • We actively push to be proved wrong and welcome different ideas; the best idea wins

  • We don?t compromise on quality

  • Clarity & Speed

  • When in doubt, we act; we can always change course

  • We focus on the key drivers of a process that will deliver the most results

  • Mandate to Dissent & Commit

  • We are confident in expressing our opinions; it is our obligation to express our disagreement

  • Once we decide, we enthusiastically move together in the agreed upon direction

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