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Capital One Director of Product Management - User Data Platform in San Francisco, California

201 Third Street (61049), United States of America, San Francisco, California

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Director of Product Management - User Data Platform

Capital One is the only founder-led Top 10 bank in the US. We offer industry-leading credit cards, checking accounts, savings accounts, auto loans and other financial products that are central to the way that more than 65 million people live every day.

We are building a user data platform to power the next stage of our privacy-focused data strategy with customer choice at the center. Your team will be responsible for how we collect and use clickstream data for optimization, analysis and also ensure we’re doing so in a sustainable and customer-focused way.

As an analytics product leader you will:

  • Build the user data platform focused on how, where and what data is collected and how we keep those data safe

  • Understand diverse stakeholder needs and articulate mature data management processes that work in a federated environment

  • Develop the platform that manages pixels, tags and clickstream across customer-facing channels

  • Work with legal and privacy teams to follow the latest regulatory and company guidelines

  • Identify unmet industry needs and disruption opportunities, guiding interdisciplinary teams to deliver innovative products to market.

  • Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

  • Drive build-vs-buy decisions in our product development process, combing the landscape for potential Fintech partners in various stages of maturity

  • Lead the definition of a Product Vision and then develop a short- and long-term roadmap for the teams to be able to execute

  • Define learning agenda and key performance indicators (KPIs) to measure success/failure

  • Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making

  • Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams

  • Lead multiple product managers, mentoring and guiding them through product delivery and team dynamics

What we are looking for:

  • Experience with clickstream analytics and pixel/tag management

  • Deep understanding of user data patterns, privacy and how data is used for optimization

  • Ability to work with diverse stakeholders and be measured by your ability to satisfy internal customer needs

  • Credibility to evangelize evidence-based product management

  • Proven experience in and passion for building and shipping great products

  • Experience working with Agile Methodologies

  • Exceptional communication skills- someone who is an engaging storyteller and is at ease presenting to executives.

  • Creative problem solver who lives at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two of these dimensions, with solid understanding of the third.

  • Blend of both strategic and tactical thinking- someone who can identify and prioritize opportunities in highly ambiguous contexts, and then organize thematic work areas in deep detail, thus aligning long term vision with iterative execution

  • Strong quantitative background to support data-informed decision making

  • Collaborative, team player attitude with the ability to navigate and influence the organization

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 7 years of experience in product management

Preferred Qualifications:

  • Bachelor’s Degree in Computer Science or Engineering

  • MBA or Master’s degree

  • 7+ years of experience in Agile product management

  • 5+ years of Financial Services experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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