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Salesforce.com, Inc Director or Sr. Director of Product Management, Industry Cloud in San Francisco, California

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

The Industry Cloud is a rapidly growing, strategic business for Salesforce. The Industry Product team is chartered to deliver deep vertical CRM products - disrupting each industry, one by one. We bring the most innovative customer success platform that is designed and built for a specific industry. We are looking for a top Product Management professional to drive the next chapter of our growth.

We are looking for someone who has spent several years in Enterprise Software Product Management focusing on customer engagement applications across multiple industries.

Due to the breadth of responsibility, this role calls for a strong, proactive Product Manager capable of independently driving the product forward.

Responsibilities

Here's what you'd be doing:

  • Design and deliver new features that improve product usage, grow the business, and make customers happy especially focused on Manufacturing, Retail & Consumer Goods Industry

  • Create and prioritize a multi-release feature roadmap, in collaboration with customer success, sales, and engineering

  • Own our product Point of View and directional roadmap including how it works with/leverages partner integrations.

  • Engage with customers, partners, and ISVs, along with product ambassadors from across Salesforce to prioritize the right features

  • Represent Salesforce as a product expert at customer interactions, industry and corporate events, and through community sites and social media.

  • Evangelize the product within Salesforce by closely collaborating with the marketing and sales organizations.

  • Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.

  • Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders.

  • Ability to work in a team of other PMs who have dependencies on you and vice versa. Others would leverage much of what you work on with corresponding needs for their functionality.

Key Competencies

  • Deep expertise in customer engagement applications, business intelligence, and enterprise application platform development

  • Manufacturing & Consumer Goods industry domain knowledge is mandatory

  • Deep understanding of planning processes in Manufacturing and Consumer Goods industry is preferred

  • Leadership - proven ability to set a vision, excite and lead (directly and/or by influence) cross-functional multidisciplinary teams composed of world-class product managers, engineers, writers, Test, UX designers and work closely with other stakeholders (marketing, security, legal, services, support, etc.) - providing guidance and direction to achieve the product vision

  • Experience in scaling a nascent business to multi-million dollar run rate

  • 12+ years of product management or equivalent experience with demonstrated ability to discover opportunities, define and deliver products

  • Have led the development of an end-2-end product development lifecycle from concept to release

  • Strong Product Leadership skills in building and growing a team of a geographically distributed product organization

  • Strong technical abilities to hold your own in debates with technical architects and engineers. You are intimately familiar with modern software development practices used to build and deploy web and mobile applications.

  • Effective communicator - Communicates well with engineering and cross-functional teams; can effectively present plans and roadmap to internal stakeholders and C-Level execs; comfortable pitching their product to diverse external audiences (customers, partners, and analysts); strong ability to convince and influence

  • Entrepreneurial mindset, possess a high energy level to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, not afraid to make decisions.

  • Experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information

Everything else that matters:

  • Bachelor’s Degree in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles

  • Experience with Agile methodologies such as User-Centered Design, Lean Startup, Scrum, etc

  • MBA preferred

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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