Salesforce.com, Inc Director or Sr. Director of Product Management, Industry Cloud in San Francisco, California
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Products and Technology
The Industry Cloud is a rapidly growing, strategic business for Salesforce. The Industry Product team is chartered to deliver deep vertical CRM products - disrupting each industry, one by one. We bring the most innovative customer success platform that is designed and built for a specific industry. We are looking for a top Product Management professional to drive the next chapter of our growth.
We are looking for someone who has spent several years in Enterprise Software Product Management focusing on customer engagement applications across multiple industries.
Due to the breadth of responsibility, this role calls for a strong, proactive Product Manager capable of independently driving the product forward.
Here's what you'd be doing:
Design and deliver new features that improve product usage, grow the business, and make customers happy especially focused on Manufacturing, Retail & Consumer Goods Industry
Create and prioritize a multi-release feature roadmap, in collaboration with customer success, sales, and engineering
Own our product Point of View and directional roadmap including how it works with/leverages partner integrations.
Engage with customers, partners, and ISVs, along with product ambassadors from across Salesforce to prioritize the right features
Represent Salesforce as a product expert at customer interactions, industry and corporate events, and through community sites and social media.
Evangelize the product within Salesforce by closely collaborating with the marketing and sales organizations.
Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.
Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders.
Ability to work in a team of other PMs who have dependencies on you and vice versa. Others would leverage much of what you work on with corresponding needs for their functionality.
Deep expertise in customer engagement applications, business intelligence, and enterprise application platform development
Manufacturing & Consumer Goods industry domain knowledge is mandatory
Deep understanding of planning processes in Manufacturing and Consumer Goods industry is preferred
Leadership - proven ability to set a vision, excite and lead (directly and/or by influence) cross-functional multidisciplinary teams composed of world-class product managers, engineers, writers, Test, UX designers and work closely with other stakeholders (marketing, security, legal, services, support, etc.) - providing guidance and direction to achieve the product vision
Experience in scaling a nascent business to multi-million dollar run rate
12+ years of product management or equivalent experience with demonstrated ability to discover opportunities, define and deliver products
Have led the development of an end-2-end product development lifecycle from concept to release
Strong Product Leadership skills in building and growing a team of a geographically distributed product organization
Strong technical abilities to hold your own in debates with technical architects and engineers. You are intimately familiar with modern software development practices used to build and deploy web and mobile applications.
Effective communicator - Communicates well with engineering and cross-functional teams; can effectively present plans and roadmap to internal stakeholders and C-Level execs; comfortable pitching their product to diverse external audiences (customers, partners, and analysts); strong ability to convince and influence
Entrepreneurial mindset, possess a high energy level to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, not afraid to make decisions.
Experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information
Everything else that matters:
Bachelor’s Degree in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles
Experience with Agile methodologies such as User-Centered Design, Lean Startup, Scrum, etc
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