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AIT Worldwide Logistics International Operations Account Manager in San Francisco, California

Wake up each day to be part of a movement.

A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Position Overview:

AIT is seeking an International Operational Account Manager to join our team. Ideal candidate will have strong communication skills, both written and verbal, in both English & Spanish, as well as a desire to create a world class customer experience. Opportunity to work in fast-paced environment that promotes creative thinking and resourcefulness.

What You Will Be Doing Day-to-Day:

  • Responding to customer pricing requests across multiple modes/ services

  • Working with pick-up/ delivery agents to coordinate freight movement

  • Assist in crafting account-specific SOP?s as needed

  • Ensure accurate & timely updating of shipment milestones

  • Able to troubleshoot and overcome operational challenges

  • Acting as the local point-of-contact for all client inquiries, both operational and sales related

  • Work with multiple decision-makers within the assigned account to drive business development through multiple channels

  • Routing & booking cargo in the most efficient and cost effective manner based on client requirements

  • Following the AIT ?Perfect Shipment? process to ensure a world class customer experience

  • All other job duties as assigned

What We Look for in Teammates:

  • A team player who works well with others ? being respectful to our teammates is a Core Value!

  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.

  • Growth mindset ? being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.

  • Customer service focus ? we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

  • 7+ years of freight forwarding experience

  • Proficient in Microsoft Office products

  • Ability to prioritize tasks and execute based on urgency and impact

  • Solutions-oriented with a client-centric service disposition

  • Bilingual (English/ Spanish)

What AIT Can Offer You:

  • Growing company with a record year in performance that continues to scale!

  • Opportunity to drive significant changes in Domestic Operations area with an ability to make an impact across the organization.

  • Hands-on and passionate CEO who understands the importance of hiring great talent ? passionately caring for co-workers is a Core Value!

  • Laid-back and open-door work environment

  • High Performance culture with a focus on a growth mindset where continuous improvement is embraced

  • Opportunity for advancement

  • Competitive compensation package

  • Full line-up of benefits

  • Tuition assistance

  • Volunteer program ? it?s also a Core Value ? we actively engage in our communities!

About AIT Worldwide Logistics:

Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT?s offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.