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Kforce ISE / AAA Network Support Engineer in San Francisco, California

Kforce is immediately seeking an experienced ISE/AAA Network Support Engineer for their global, intelligent networking and software innovation client in San Francisco, California (CA). Our client innovates everywhere; connecting people, things, processes, and data, reshaping technology across all aspects of life.Key Tasks:

  • Provides consultation to independently solve complex product and network problems

  • Effectively utilizes complex lab setups to duplicate and solve problems

  • Provides systems/product training and intellectual property material

  • Acts as a point of contact for large account network problem resolution

  • Submits complete and correct defect reports in area of expertise

  • Is a certified technical expert in at least one area - Ideally a CCIE

  • Consults with other teams in the company to assist customers

  • Engages as technical representative on escalated customer issues

  • 6-8 years of overall experience in Large SP or Enterprise with at least 4 years of Operations & troubleshooting experience in the relevant technologies

  • 3 to 5 years Support experience in Cisco Security technologies like Cisco ASA firewall, AMP, IPsec, VPN, AAA, ISE, IPSec, GRE

  • Security technologies including Advance Threat Security (AMP & ThreatGrid)

  • Good understanding of TCP/IP, Routing, and Switching fundamentals will be preferred

  • Solves product and network problems of high complexity; Has strong knowledge in Network Security Technologies

  • In-depth understanding of Customer requirements and importance of network security to any environment

  • Ability to fix and resolve critical networking and security issues in complex environments within SLAs

  • A creative, positive and proactive can-do attitude and an ability to learn new technologies, processes and procedures

  • Ability to work in a fast-paced, high-pressured, multi-functional, cross country, territory and theatre environment

  • Ability to work as a teammate and to work with minimal supervision

  • Demonstrate high-level of maturity and confidentiality

  • Attention to detail and interpersonal skills

  • Possess good communications skills

  • Looking for candidates with good attitude and customer support expertise in this company

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours