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Salesforce.com, Inc Senior Analyst, Data Intelligence in San Francisco, California

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Department Overview - Data Intelligence

The Data Intelligence (DI) team is made up of data scientists, data engineers, visualization developers, and analysts who are dedicated to driving product strategy with data-driven insights. The DI team works with executives, product managers, designers, developers, user researchers, marketers, and sales strategy team members across all Cloud businesses to discover new opportunities for growth and optimization, experiment with data, drive adoption, and provide actionable insights that impact product strategy.

Role Description:

The Senior Analyst of the Data Intelligence team will report to the Senior Director of Strategy and Growth of the Data Intelligence team and will help shape Salesforce products with data-driven decisions and data products. This candidate will be responsible for working in a collaborative, cross-functional environment to deliver insights based on data, recommend improvements, and conduct product adoption tests (A/B, Multivariate).

This role requires expert-level experience driving adoption growth and technical expertise in adoption tools, data mining, and visualization. This role also requires advanced communication skills to collaborate effectively in a large, matrixed environment, and a high level of comfort with public speaking and executive presentations.

Responsibilities

  • Develop quantitative analysis, ad hoc reports, and models to support product decision-making.

  • Translate data insights into actions and recommendations that will drive product adoption, customer satisfaction, and investment decisions.

  • Partner with product leaders to understand business requirements, product direction, roadmaps, key metrics, and growth goals.

  • Identify, acquire, consolidate and manipulate data features from multiple sources including product log files, dimensional data, Salesforce objects, and external data sources to develop models and analyses, produce insights that will guide product strategy and investment decisions.

  • Partner with the data engineering team and product engineering team to instrument, acquire, develop and structure data assets that are critical to measuring the products.

  • Create KPIs based on knowledge of the Salesforce business, growth drivers, and industry benchmarks.

  • Design and implement reporting dashboards that track key metrics and performance trends, and provide actionable insights to product leadership.

  • Create visualizations, presentations, and executive summaries that clearly communicate findings to internal stakeholders and executives.

  • Explain complex modeling approaches in simple terms and develop compelling narratives that connect data analysis with business problems.

  • Use best-in-class methods to establish causal relationships between product decisions and customer behavior and sentiment.

  • Contribute to building the data-driven culture in Salesforce.

Job Requirements

  • Bachelor’s or Master’s degree in statistics, computer science, economics, or a related quantitative field,

  • MBA or Management consulting experience is a plus.

  • 5+ years of experience in data analysis.

  • Advanced expert in SQL. Experience with Splunk, Python/R, and BI tools.

  • Direct experience working with large data-sets, joining data from multiple sources and different levels of analysis.

  • Lover of math with solid understanding of statistical methods. Practical experience with statistical and machine learning models: ANOVA, multiple regression, decision trees, clustering analysis.

  • Experience leading data-driven projects from definition to execution, driving impact and influencing product and business roadmaps.

  • Communication and presentation experience with a proven track record of using insights to influence executives and colleagues, and presenting research data in a compelling manner that inspires action.

  • Expert in building relationships and collaborating in a matrixed environment, working effectively with a variety of individuals and organizations.

  • Curious, creative, opinionated thinker with a talent for detecting patterns and elevating through strategy.

  • Laser focused on impact, balancing effort to value, and getting things done.

  • Self-starter who is able to work effectively without excessive supervision.

  • Enterprise software geek. Passion for Salesforce products is a plus!

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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