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Splunk Senior Customer Trust Analyst (Bay Area) in San Francisco, California

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role

We are looking to add a Senior Customer Trust Analyst to grow our Customer Trust program on the Splunk Global Security (SGS) team. As a Senior Analyst, you will work with the Sr. Manager of Customer Trust. In this role, you will be responsible for working with our partners to mature the program and service. You will also work directly with existing and potential customers, demonstrating how our cyber security measures align with their security expectations and applicable standards and regulations. You will serve as a key member on the Customer Trust team, providing security expertise to key stakeholders, playing a pivotal role in the revenue-generating workstream.

Responsibilities

  • Coordinate and manage responses to customer requests, including contributing to Request for Proposals (RFP) and addressing customer security inquiries, questionnaires, and/or due diligence assessments.

  • Provide accurate information about Splunk's cyber security posture to customers, demonstrating how our cyber security measures align with their security expectations and applicable standards and regulations.

  • Work with Sales and Legal to manage “On-site” customer audits where there is a review of a predefined list of controls.

  • Manage a knowledgebase of Splunk security information to effectively address customer inquiries about Splunk's security posture, collaborating with subject matter experts and key partners across Splunk to ensure accuracy.

  • Provide security expertise to Legal teams in the contract-negotiation process to ensure that contract terms accurately reflect Splunk's cyber security capabilities.

  • Develop external facing material in the form of white papers, due diligence documentation, and other resources that can be shared with customers.

  • Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle, and meet customer expectations.

  • Build a technical understanding of the implementation and operation of security controls around Splunk products and Splunk corporate security posture.

  • Support customer direct engagements that assesses Splunk security posture beyond the level of standard due diligence or standard requirements.

  • Contribute to a knowledge base of Splunk security information to effectively address customer inquiries about Splunk's security posture, collaborating with subject matter experts and key partners across Splunk to ensure accuracy

Requirements

  • 8+ years of applicable work experience in Information Security or Information Security Audit & Compliance with a Bachelor’s degree, or 6+ years with a Master's degree

  • Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 18, SOC 2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG)

  • Understanding of cloud security principles

  • Strong written and verbal communication, and critical thinking ability

  • Strong interpersonal and leadership skills

  • Learn quickly to develop a solid grasp of Splunk security policies, controls, and Splunk product and service offerings. Able to accurately articulate this information in clear and concise terms to customers.

  • Customer service orientation with a problem-solving approach

  • Ability to multitask, balance and prioritize work in a dynamic environment, ensuring SLAs are met

  • Team oriented, proactive, and able to work independently

  • One or more of the following certifications is preferred: CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCNA Security, CSX, and CTPRP.

  • Eligible to work in Europe or United States without company sponsorship

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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