Salesforce.com, Inc Senior Product Manager/ Product Director, Service Cloud - Einstein in San Francisco, California
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Products and Technology
The Service Cloud is the world’s number one customer service application and a rapidly growing $4.5B+ business. Our Service Cloud Einstein team has an immediate opportunity for a talented Senior Product Manager who wants to work on exciting machine learning technology that is a strategic focus for the business. You will be working with a group of world-class engineers and data scientists to build Artificial Intelligence capabilities our customers will adopt to drive better customer experiences and improved business results.
Service is an area rich with opportunities for application of AI and you will be shipping the core capabilities in partnership with engineering that allow all businesses and customers to unlock this potential for service. Your leadership will go far beyond just technology as you bring these latest technologies to market working with marketing, sales, and other stakeholders. And the work you do will touch millions of end customers from the biggest companies around the globe as they are released into the leading platform for service.
Key Responsibilities :
Own and drive all aspects of the product area from product vision to delivery to customer adoption.
Interface regularly with customers at events (like Dreamforce!), during sales engagements, and through ad hoc sessions to develop your product strategy and ensure customer success.
Translate product strategy into detailed requirements and prototypes, and then work on a daily basis with UX designers, developers, and data scientists to make these a reality.
Be the go-to product expert for other internal teams, executives, sales, marketing, customers, and partners. You will have detailed knowledge of your product area today as well as a broad vision for the future.
Collaborate with other teams internally to ensure we working towards a cohesive customer solution in a large and complex environment.
History of entrepreneurial experience or 4+ years of software product management experience
Have delivered machine learning or other data dependent products to customers as a product or technical leader.
Understanding of ML concepts and what it takes to make these types of projects successful.
Leadership - proven ability to set a vision, excite and lead a cross-functional engineering team.
Ability to lead and work autonomously.
Strong oral and written communication skills. Significant experience in presentations to internal and external executives.
Excitement to learn and always expand your knowledge. Salesforce is an ever-growing product/company that serves a wide range of customers – there is always more to learn!
Hands-on approach to test features, set up demos, work through complex customer challenges, etc.
Ability to manage competing and evolving priorities. There will always be more than you can do in a day so you need continually make sure you have the right priorities and focus.
Exceptional technical abilities with demonstrated ability to earn the respect of high caliber engineering and data science teams.
Bachelors in CS or other technical discipline preferred.
Enterprise SaaS product management experience
Experience with agile methodologies like scrum for software development.
Salesforce and/or customer service software knowledge or experience
MBA or Masters in technical discipline is a plus
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