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Salesforce.com, Inc Strategic Customer Engagement, Vice President in San Francisco, California

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Your Role and Responsibilities

Salesforce Professional Services seeks an experienced information technology business leader to oversee the customer relationship and delivery of professional services work with strategic customers. The Strategic Customer Engagement, Vice President will be responsible for overseeing the customer relationship, CSAT, and service delivery. It is expected that this leader will work at the CxO level and become the customer’s trusted digital advisor while working with technical delivery leaders and project managers to assure contract requirements and client expectations are timely met or exceeded.

  • Responsible for communications with the client up to the CxO level, and within Salesforce regarding expectations and performance.

  • Uses technology and industry expertise to understand the client’s agenda/needs and identifies ways to enhance the client’s business performance with Salesforce.

  • Engages regularly with client senior leaders, participates in program governance, and is accountable for the successful delivery of the services programs for the customers.

  • Drives transformational changes needed to achieve the customers' objectives.

  • Accountable for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.

  • Effectively leads and inspires the Salesforce Professional Services team members engaged in the services delivery.

  • Works effectively as part of the entire Salesforce team engaged at the customer, including being aligned with such as the Account Team, TPM, Success, and Support.

  • Anticipates, mitigates, and manages risk to Salesforce and the customer

Requirements

  • 10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies (preferably Salesforce enabled transformations)

  • 10+ years of relevant consulting experience in professional services

  • 5+ years of experience leading, managing, coaching, and developing staff

  • Experience working with customers to understand and solve their most pressing business challenges

  • Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.

  • Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues

  • Significant experience managing C-suite relationships at customers

  • Experience working on pursuit teams and participating in the proposal development process

  • Executive-level communication skills, written and oral

  • Travel up to 80% (While travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended)

  • Bachelor's degree

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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