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Job Information

Wells Fargo Tech Operations Sr Associate in San Francisco, California

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Tech Operations Sr Associate role will participate in the evaluation, development, and implementation of security standards, procedures, and guidelines. Provide security consulting and project management services on complex issues related to crypto non-compliance and crypto-related vulnerabilities. Assist customers in identifying security risks to their applications and implementing appropriate data security procedures and products. Maintain an awareness of bank security policies and government regulations pertaining to information security.

Required Qualifications

  • 7+ years of experience with Information Technology Infrastructure Library (ITIL), demonstrated through work, military, or education

  • 7+ years of experience in production supporting, including problem identification, ticket documentation, and customer/vendor relations, demonstrated through work, military, or education

  • 7+ years of experience using ticket tracking tools for change management, problem and incident management, and availability management, demonstrated through work, military, or education

  • 5+ years of information security administration experience

  • 5+ years of process definition and documentation experience

Desired Qualifications

  • Experience with Information Technology Infrastructure Library (ITIL)

  • Practical agile methodology experience

  • Risk management experience

  • Ability to interact with all levels of an organization

  • Knowledge and understanding of vulnerability assessments and facilitating vulnerability remediation in a corporate environment

  • Ability to manage complex projects in a large enterprise environment

  • Ability to negotiate, influence, and collaborate to build successful relationships

  • 1+ year of leadership experience

Job Expectations

  • Ability to work additional hours as needed

  • Ability to travel up to 5% of the time

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX

CA-SF-Financial District: 333 Market St - San Francisco, CA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5571571-3

Updated: 2021-04-13 03:35:46.347 UTC

Location: San Francisco,CA