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Splunk Best Practices Associate in San Jose, California

Best Practices Associate

Job Narrative:Customer Facing: Best Practice's organization partners with our sales teams and customers in structuring mutually beneficial transactions that represent both parties’ interests. (Win/Win)Splunk Facing: As the commercial terms subject matter expert, Best Practices educates and guides our internal business partners to ensure our transactions align with our corporate objectivesRole and Responsibilities:Strategy

  • Support month end by addressing challenges to assist with closing opportunities in a timely manner driving urgency to support the sale leadership

  • Through way of “I Need Help” requests, and in a timely manner, support the sales teams with possible solutions or pre approved special terms to offer based on terms arising during customer negotiations

  • Per guidance/supervision of Best Practices Director, support: Forecast calls and advise on deal construction based on potential gaps, or observations of missing quotes, expired quotes, or special terms


  • Provide general guidance on Sales Programs as outlined on BP Landing Page to assist the Field with constructing our repeatable programs and solutions through leveraging of the BP Landing page or aligned BPD

  • Propose new processes and/or solution offerings to solve issues that arise based on engagement with sales teams and Global Best Practice initiatives & Projects

  • Proactively engage on BP projects drive activities and deliver on actions in a timely, operationally excellent manner

  • Proactively work with RSD/APVs to enable sales motions for Theater specific requirements.

    Operational Excellence

  • Support Sales on Splunk Policies and Processes including but not limited to: Implied Support, iACV, ARR Growth, Order Docs, Channel Considerations, AWS Market Place, Licensing Models, Programs, Pricing

  • In order to enable and support the organization, have a working understanding of the sales systems and limitations (e.g. Salesforce, CPQ, forecasting tool and Apptus),

  • Per guidance/supervision of Best Practices Director, support:

  • Generation of Order Documents (Custom contract based on approved commercial terms), Order Tables, Payment Terms, Agreement Title and if necessary, leverage approved custom language and add to Unique Terms Tracker

  • The Big Bet Review Process with what accounts/transactions have qualifying criteria, scheduling and/or pulling relevant information as needed


  • Two plus years of experience analyzing data (data management, data quality audit, documentation and visual presentations of results) in a fast-growing software enterprise company.

  • Articulate with demonstrated ability to interface, influence, and work with a wide variety of individuals at all levels of the organization.

  • Experience with reporting and administration.

  • Managed results driven sales programs and possess project management skills

  • Excellent Communication Skills, Strong Problem-Solving Skills, Detailed Oriented, & strong MS Office Skills

  • Self-motivated, driven individual who is comfortable working in a worldwide and fast paced environment (or thrives in a fast-paced, high growth, rapidly changing environment)

  • Exceptional interpersonal, written and presentation skills

  • Able to work independently and remotely from other members of your team and corporate

  • Strong analytical skills; should have the ability to evaluate, analyze, and present data

  • Accuracy and impeccable attention to detail

  • Identifying issues and opportunities for improvement, recommending solutions, and implementing them

  • Bachelor’s degree

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.