Cisco Business Operations Analyst 1327866 in San Jose, California
What You'll Do
Client Experience Services (CES) Incubation Services is responsible for Assessing, Integrating, and Scaling New offers and driving Software Transformation. In this role, you will: * Focus on commercializing new & Business Models. * Ensure offer definition completion, drive operational readiness, identify & resolve policy/capability requirements, influence offer design to simplify operations & partner experience, develop support model & incubation for complex offers & business models. * Reduce/eliminate operational process exceptions and increase support scalability and integration to CPS Run the business by driving effective policy/process/capability gap resolution.
Who You'll Work With
CES is part of Cisco's Operations organization. We have dual areas of responsibilities on behalf of Cisco. Firstly, we are the owners of the Commercial Process which supports all the Quote to Cash, Invoicing, Licensing, Provisioning, Sales Compensation, and Data Management processes. Secondly, we play a key role in accelerating Cisco's transformation to Software and Recurring Revenue by transforming key areas like Commercial Process Standardization, Commercial Integration, Improving New Biz Model scale, Smart Licensing, and Entitlement across all business models of Software and Recurring Revenue.
You'll work with CPS internal partners across various levels of management and communicate optimally across the chain. You'll engage with partners such as Business Units, Offer Monetization Office, Offer Lifecycle Enablement, Finance, Cisco Strategy Office, and IT.
Who You Are
You are creative and passionate about implementing innovative solutions that will drive business success and pursue real-world operational problems. You have an eye for the detail as well as for the big picture with a real passion for transforming operations and take pride in exceeding expectations. You work well in gray areas and can drive clarity. You optimize and simplify processes with the intent to scale operations and drive solutions, influence decisions backed by facts with a diverse group of cross-functional teams.
Minimum Qualifications: * Bachelor's Degree - Information Technology, Business Administration, or related degree. * At least 5+ years of professional experience in the same or similar roles. Cisco Operations experience, specifically CPS experience, will be preferred * Product Management experience * Experience on transformational projects * Business or IT Architecture experience, Cisco Commerce knowledge preferred * Domain experience with Software Licensing is highly desired
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital and help our customers implement change in their digital businesses. Some may think we’re "old" (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.