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CVS Health CA Staff Pharmacist Floater PT – Temporary Seasonal in San Leandro, California

Job Description

The Staff Pharmacist delivers, and leads others to deliver, exceptional service to our

customers

• Offers and provides clinical services, such as health screenings and the administration of

immunizations*

▪ * Effective 8/1/2020, immunizing is an essential function of the job for all

pharmacists, no exceptions

• Establishes trust and confidence with customers and patients by ensuring the technician

support staff is maintaining service standards according to company guidelines

▪ This includes diagnosing the root cause of service opportunities and implementing

corrective actions with the technician support staff when necessary

• Immediately acknowledges and greets customers in a courteous and professional manner

and coaches the technician support staff to do the same

Revised July 2020

• Helps to minimize healthcare costs by assisting customers that are affected by changes in

programs, legislation, and Third Party insurance

• Actively meets and exceeds customer needs by driving compliance and adoption of all

pharmacy workflow standards

▪ Including ensuring the appropriate schedule is implemented to best serve the needs

of the customer and business in accordance with budgeted payroll hours and

workflow model

• Partners with front store management to drive and develop solutions to enhance the

customer experience

• Assists pharmacy and front store customers with their questions and concerns

• Takes accountability for customer and patient satisfaction and persists to resolve the

person’s unique problems until a solution is found

• Helps patients and customers on their path to better health by providing counseling when

appropriate

• Solicits information about a customer’s medical history to give appropriate medical advice

• Maintains high quality assurance standards by leveraging the appropriate systems and tools

during final verification, Drug Utilization Review (DUR), dispensing incident notification and

report completion

• Communicates and collaborates with all healthcare professionals to provide coordinated and

optimal patient care

Professional Practice

• Keeps our communities safe by ensuring compliance with all federal and state laws, rules and

regulations and CVS policy and procedures at all times

▪ Includes exercising corresponding responsibility and professional judgment in the

filling of all controlled substances

• Keeps our colleagues safe by enforcing a safe work environment that fulfills the required

regulatory and company policies and procedures and holds colleagues accountable for

maintaining such an environment

• Maintains through the team a clean, organized and professional pharmacy department,

according to CVS standards

• Communicates with customers/patients while protecting their confidential health and drug

information according to HIPAA

• Participates in all required aspects of the prescription filling and pick-up process and use of

pharmacy computer system including, but not limited to, operating the cash register, data

entry of prescription orders, and resolving Third Party issues. Retrieves and files prescriptions

appropriately according to State and Federal Law

• Communicates with Field Management and Corporate regarding any required reporting

including, but not limited to, regulatory agency visits and maintains confidentiality thereof

• Actively prevents diversion and theft by complying with all Asset Protection procedures.

Properly secures the pharmacy department, safe, and pharmacy department access

▪ Includes properly reporting loss of drug product in accordance with state and federal

guidelines

Revised July 2020

Personnel Management

• Ensures the technician support staff is positioned to help patients on their path to better

health providing timely and ongoing feedback, both appreciative and developmental

• To best serve our customers and meet our financial goals, communicates performance

expectations and results to the technician support staff. Organizes information and important

correspondence in a way that can be easily understood and accessed by the technician

support staff

• Formulates clear objectives, relays pertinent information to technician support staff and holds

them accountable for meeting objectives

• To establish a broad base of highly skilled team members capable of delivering on our

company purpose, the Staff Pharmacist is responsible for assisting the Pharmacy Manager in

driving training and development of the technician support staff

• Keeping our company values in mind, supports the Pharmacy Manager with interviewing,

evaluating, identifying and selecting the best talent with a range of diverse backgrounds and

experiences

• Completes all required training and compliance programs and helps drive technician support

staff members to do the same

• Balances assignments that capitalize on people's strengths with stretch opportunities to

enable maximum development in and across the organization

• Acts as a trusted coach and mentor both within their line of responsibility and beyond

• Clearly and regularly communicates performance and behavior expectations to technician

support staff including, but not limited to, maintaining a work environment free from unlawful

discrimination and harassment

Operations Management

• Understands all aspects of the pharmacy, supports the Pharmacy Manager in assessing

ongoing operations, and develops and executes plans to improve pharmacy performance

• Supports the Pharmacy Manager in reviewing business performance on a monthly cadence

and supports corrective measures aimed at driving improved results

• Provides the technician support staff on-going feedback and direction on progress towards

achieving these goals

• Protects the community and drives patient outcomes through the maintenance of daily and

weekly reports and leverages information contained in the reports to assess pharmacy

performance and then uses that information to support Pharmacy Manager in managing

technician support staff to drive better results

• Stays abreast of organizational changes and key information by participating in all required

store operational meetings and cascades communication to the Pharmacy Staff

• Builds profitable business and script growth through recommended clinical and patient care

programs

• Maintains momentum by continually recognizing and celebrating short-term wins and shared

successes

• Ensures customers have the medication therapy they need, when they need it by maintaining

a strong in-stock position accomplished by ensuring all daily, weekly and monthly inventory

management policies and procedures are followed

Revised July 2020

• Ensures pharmacy technician support staff are properly trained and capable of performing

inventory functions

• Utilizes appropriate report(s) to maintain replenishment and provide feedback to team on

inventory results

• Maintains a perpetual schedule II inventory and reconciles appropriately

• Responds to alarm calls when necessary

• Must have sufficient availability to work the hours scheduled

• Helps provide coverage when needed, during time of illness, vacations or due to business

needs

Required Qualifications

Minimum Required Qualifications: • Active Pharmacy License in the state in which you are employed • Not on the DEA Excluded Parties List • Immunization Certification through an accredited organization (i.e. APhA)* • Free of pending felony charges or convictions for criminal offenses involving controlled substances

Preferred Qualifications

Physical Requirements of the Job

• Remaining upright on the feet, particularly for sustained periods of time

• Moving about on foot to accomplish tasks, particularly for moving from one work area to

another

• Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand

or arm

• Extending hand(s) and arm(s) in any direction

• Bending body downward and forward by bending spine at the waist

• Stooping to a considerable degree and requiring full use of the lower extremities and back

muscles

• Expressing or exchanging ideas by means of spoken word; those activities where detailed or

important spoken instructions must be conveyed accurately

• Perceiving the nature of sounds at normal speaking levels with or without correction, and

having the ability to receive detailed information through oral communication

• The worker is required to have close visual acuity to perform activities such as: transcribing,

viewing a computer terminal, reading, visual inspection involving small parts

• Occasional lifting of up to 30 lbs

• Exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a

negligible amount of force constantly to move objects

Education

Bachelor of Science in Pharmacy or Pharm. D. degree

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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