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Ethos Veterinary Health Clinical Supervisor in San Marcos, California

Veterinary Specialty Hospital (VSH) is looking to hire a full-time Clinical Supervisor to join its hospital in San Marcos, California

About Veterinary Specialty Hospital: At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

About the role

  • As a Clinical Supervisor, you will be responsible for, assisting in leading the clinical teams with a focus on high-quality, comprehensive, accessible, supportive and personalized care for all patients and clients.

  • Ensures adequate staffing levels of support staff across designated departments to provide effective medical services and and optimal client experience.

  • Develop patient care goals and operational criteria for assigned areas. Tracks progress.

  • Responsible for identifying and planning for staffing consistent with the needs of the client and patient population and budgetary parameters.

  • Responsible for monitoring and approving payroll for assigned areas.

  • Understands the workflow of each department.

  • Regularly evaluates patient/client and staff data to support the delivery of exceptional patient and client care.

  • Provides input with problem-solving efforts for daily operations.

  • Develops constructive and cooperative working relationships across the hospital.

  • Encourages and builds mutual trust, respect, and cooperation among team members. Clear ability to get along.

  • Promotes and monitors client service/hospitality expectations and delivery.

  • Advocates satisfaction of internal and external customers.

  • Facilitates open channels of communication with managers, peers, and staff.

  • Provides leadership, direction, and guidance.

  • Assists with coordinating interdepartmental functioning to achieve the highest level of communication and efficiency.

  • Serves as the hospital ?go-to? in accordance with the assigned duty schedule. (Hospital policy requires a knowledgeable and responsible individual 24/7, covering all departments.)

  • Assists with coordinating the required training and skills of staff

  • Collaborates with staff at all levels and departments to streamline delivery of services without compromising care or hospitality.

  • Consults with clinical staff and client care to assess and articulate any problems; helps to develop strategies to resolve issues, ensuring client needs are met and satisfaction is attained.

  • Participates in hiring activities; disciplinary actions; excellence acknowledgments and performance reviews.

  • Advises Clinical Coordinator or Hospital Director of equipment service needs.

  • Promote and lead a culture of internal hospitality, teamwork, and excellent customer service.

    Full Time: 8:00am - 6:30pm Wednesday through Saturday

About You:

  • RVT or VTS preferred but not required

  • College or technical school education or equivalent work experience

  • Technical credibility related to specialized expertise (call center, veterinary technician, client service, inventory, etc.)

  • Demonstrate effective leadership qualities

  • Must have mathematical abilities to apply concepts such as fractions, percentages, ratios, addition, subtraction, multiplication division and proportions to practical situations

  • Demonstrate analytic abilities to identify and analyze problems, weighs relevance and accuracy of information to provide effective solutions

Benefits of Working at VSH:

  • Compensation is based on experience and skill level.

  • Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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