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Masco Corporation Sr. People Services Employee Relations Consultant in Santa Ana, California

Job Description

Reports to: Sr. Director of People Services Ops

Purpose: The People Services Sr. Employee Relations Consultant will serve as a trusted partner to their assigned business group, leaders and Business Partners for all employee relations matters. They will be responsible for providing direction and support for sensitive matters regarding policy interpretation, disciplinary matters, terminations, investigations and other sensitive employee issues. The People Services Sr. Consultant will also be responsible for overseeing the overall Consultant team and function to ensure flawless execution and business support.

Primary Responsibilities

  • Act as an escalation point for issues that have broader reaching employee relations implications

  • Plans, assigns and supervises the work of Employee Relations Consultants

  • Handle complex and sensitive employee concerns and investigations, including interpersonal conflict in the workplace, terminations, employee complaints, ethics reports, and allegations of harassment, discrimination, and retaliation

  • Manage ethics hotline investigations involving claims of harassment, discrimination, and retaliation, as well as complex allegations related to violations of company policies and procedures; will also manage the overall metrics surrounding the ethics program

  • Investigate and manage all EEOC complaints for the organization by working with Masco legal on responses and case management

  • Provide counsel and assistance to team members and all levels of management on employee relations issues

  • Partner with People Services Business Partners and leaders to address and develop strategic plans for employee relations issues

  • Provide professional and confidential HR advice to Business Partners on potentially sensitive matters and serve as central point of contact for policy interpretation, disciplinary actions and terminations

  • Maintain accurate, timely, and required documentation of activities to ensure quality employee relations records and metrics

  • Collaborates with other centers of excellence within the People Services function

  • Actively engaged in performance management and supporting team member growth

  • Provides feedback, advice and recommendations to help ensure fair and consistent administration of compensation practices throughout organization, including, but not limited to: merit increases, promotions, market adjustments

  • Exercise sound judgment and expertise within defined policies, practices

  • Serves as subject matter expert in California labor laws

  • Maintain ability to work in a fast paced environment and effective manage competing priorities

  • Consult and build relationships with all levels of team members

  • Create guidelines, best practice research, and trainings to educate employees, managers, and other members of People Services in how to mitigate and properly address behavioral issues in the workplace

  • Provide regular insights to the business to aid in retention and employee satisfaction

  • Conducts People Services related training

  • Active member of a larger People Services team to support overall department initiatives

  • Maintain policies and procedures to ensure compliance with all applicable federal and state employment laws and regulations


  • Bachelor's degree or equivalent experience in Human Resources, Business or related field

  • Three plus years of experience with conducting investigations and consulting on human resources policies and processes

  • Experience consulting on state and federal employment laws

  • Strong California labor law knowledge

  • Demonstrate strong oral and written communication skills and analytical, planning and organizational skills

  • Experience supporting a multi-state company with employee relations, staffing, benefits administration, employee orientation, employee education, and performance management

  • Competent knowledge of HRIS / systems, payroll, compensation, benefits, change management

  • Experience consulting on multiple employee relations issues that vary in scope and complexity

  • Ability to manage high volume of employee relations cases

  • Strong conflict resolution skills

  • Ability to work effectively in a virtual team environment

  • Ability to work independently


Behr Process Corporation

Full time

Masco Corporation (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (

E-verify Right to Work Poster: English ( , Spanish (


Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath and shower fixtures; Kichler® decorative and outdoor lighting and HotSpring® spas, to name a few.

At Masco, we believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create returns for our shareholders and improve the world around us. We believe a strong, supportive presence in the communities where we live, work and do business is vital. We partner with organizations that are as driven as we are to support the growth of our communities, encourage and enable equity and provide safe, affordable housing for all families.